Liridona Kastrat
New York,NY
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Housekeeping Manager
The Manhattan Times Square Hotel
New York, Ny
07.2024 - Current
- Supervised and coordinated daily housekeeping operations for a [645]-room hotel, ensuring cleanliness standards exceeded brand and guest expectations.
- Managed a team of [150] housekeeping staff, including hiring, training, scheduling, and performance evaluations.
- Implemented quality control procedures, reducing guest complaints related to cleanliness by [50%] within [6X] months.
- Collaborated with front desk and maintenance departments to ensure efficient room turnover and timely resolution of issues.
- Conducted regular room inspections and audits to maintain brand standards and compliance with health and safety regulations.
- Spearheaded the transition to eco-friendly cleaning products and procedures, contributing to [hotel/property]’s sustainability initiatives.
- Designed and led staff training programs focused on guest service, hygiene protocols, and efficiency, improving team productivity by [50%].
- Open & close the house.
Senior Sales Advisor
Ashley Furniture Industries, Inc
New York
01.2022 - 06.2024
- Cultivated and managed a portfolio of high-value clients.
- Trained and mentored junior sales staff, leading to a [50]% improvement in team close rates and customer satisfaction scores.
- Delivered personalized product recommendations, increasing upsell and cross-sell conversion rates by [10]%.
- Built long-term client relationships through tailored follow-ups and solution-focused selling.
- Partnered with marketing and merchandising teams to develop and execute in-store promotions that boosted traffic and sales.
- Analyzed sales data and customer behavior to adjust sales strategies, improving regional market penetration.
- Recognized with [Award or Honor] for exceptional sales performance and customer service excellence.
- Provided strategic input on product placement and inventory management based on customer trends.
- Maintained expert-level knowledge of products and industry trends to position solutions effectively and build trust with clients
Housekeeping Manager
The W Hotel Buckhead
Atlanta, Georgia
01.2015 - 01.2020
- Supervised daily cleaning operations and maintained cleanliness standards.
- Trained staff on proper cleaning techniques and safety protocols.
- Managed inventory of cleaning supplies and equipment usage.
Housekeeping Manager
The W New York - Downtown
New York, New York
07.2011 - 12.2015
- Managed daily operations for housekeeping team staff, ensuring top-tier cleanliness and presentation standards.
- Trained, supervised, and evaluated team performance, resulting in a [10]% increase in productivity and reduction in staff turnover.
- Reduced guest complaints by [35]% through implementation of new quality control and inspection procedures.
- Collaborated with front desk and maintenance teams to ensure timely room readiness and issue resolution, improving guest satisfaction scores.
Education
Associate of Business Administration - Business
Lehman College
Bronx, NY 01.2008 - 12.2008
Skills
- Quality control
- Team management
- Inventory management
- Cleaning protocols
Timeline
Housekeeping Manager
The Manhattan Times Square Hotel
07.2024 - Current
Senior Sales Advisor
Ashley Furniture Industries, Inc
01.2022 - 06.2024
Housekeeping Manager
The W Hotel Buckhead
01.2015 - 01.2020
Housekeeping Manager
The W New York - Downtown
07.2011 - 12.2015
Associate of Business Administration - Business
Lehman College
01.2008 - 12.2008