Donnae’ Williams
New Orleans,Louisiana
Summary
As a strong team member I aim to create a positive and productive work environment by communicating with team member, help with setting clear goals, and monitoring performance.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
9
9
years of professional experience
Work History
Sales Associate
RaceTrac
New Orleans, LA
06.2026 - Current
- Enhanced customer satisfaction by providing knowledgeable product recommendations and resolving inquiries.
- Managed cash register operations, ensuring accurate transactions and efficient service delivery.
- Trained new associates on sales techniques and customer service best practices to improve team performance.
- Maintained store organization and cleanliness, adhering to company standards for merchandise presentation.
- Implemented upselling strategies that improved overall sales performance during peak hours.
Front Desk Representative
Ochsner Medical Center
New Orleans, LA
12.2024 - 05.2026
- Managed patient check-ins and scheduling, ensuring seamless access to healthcare services.
- Provided exceptional customer service, addressing inquiries and resolving concerns effectively.
- Coordinated communication between patients and medical staff to streamline operations.
- Maintained accurate patient records using electronic health record (EHR) systems to support clinical workflows.
- Implemented process improvements that enhanced patient flow and reduced wait times in the lobby area.
CUSTOMER SERVICE REPRESENTATIVE
LCMC
02.2024 - 09.2024
- Communicating & Providing information to patients.
- Taking ownership of the patients problem, directing to the correct department to resolve concerns.
- Updating patient demographics, coverages, or any new information.
- Taking inbound calls from insurance companies, DRS, attorneys, and patients.
- Navigating through EPIC to document accounts and complete assigned work queue.
- Prioritize & keeping patients first.
OGP (Online Grocery Pickup)
WALMART
09.2023 - 01.2024
- Completing online grocery orders
- Organizing picked orders, dispensing orders to customers.
- Assisting customers when help is needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Ensured accurate order picking by verifying items against packing lists and inventory systems.
SHIFT LEADER
SMOOTHIE KING
12.2022 - 02.2023
- Maintaining store operations, performing store checklist task.
- Preparing smoothies in an timely matter.
- Engaging with guests to provide friendly experiences.
- Ensuring purposes are met when ordering smoothies.
CASHIER/ CUSTOMER SERVICE
CVS HEALTH
09.2022 - 11.2022
- Greet customers & provide excellent customer service.
- Keep sales up to date & keeping isles stocked
- Cash handling, processing payments
DESK RECEPTIONIST
CLUB WYNDHAM PLAZA AVENUE
02.2019 - 01.2020
- Greeting guest, making them feel welcome while providing knowledgeable information about hotel.
- Manage & set reservations for guest.
- Assigned rooms to guest.
CASHIER
ROUSES
09.2017 - 02.2019
- Knowing the basic of the PC system.
- Cash handling & completing store transactions.
Education
High School Diploma -
Eleanor Mcmain Highschool
New Orleans, LASkills
- Patience
- Empathy
- Time Management
- Leadership
- Communication
- Problem-solving
- Customer Service
- Organization
- Adaptability
- Teamwork and collaboration
- Listening skills
- Excellent people skills
- Multi-tasking strength
- Stocking and receiving
Timeline
Sales Associate
RaceTrac
06.2026 - Current
Front Desk Representative
Ochsner Medical Center
12.2024 - 05.2026
CUSTOMER SERVICE REPRESENTATIVE
LCMC
02.2024 - 09.2024
OGP (Online Grocery Pickup)
WALMART
09.2023 - 01.2024
SHIFT LEADER
SMOOTHIE KING
12.2022 - 02.2023
CASHIER/ CUSTOMER SERVICE
CVS HEALTH
09.2022 - 11.2022
DESK RECEPTIONIST
CLUB WYNDHAM PLAZA AVENUE
02.2019 - 01.2020
CASHIER
ROUSES
09.2017 - 02.2019
High School Diploma -
Eleanor Mcmain Highschool
Communication
Implemented new ways and ideas to work. Key for better team collaboration and cooperation.