Open To Work
DonnaJo Shelton
Hagerstown
Summary
Professional operations manager skilled in overseeing multiple units. Strong focus on team collaboration and achieving results. Adept at adapting to changing needs and ensuring reliable performance. Expertise in strategic planning, staff development, and optimizing operational efficiency. Trusted leader known for driving success and fostering productive work environment.
Overview
10
10
years of professional experience
Work History
Multi-Unit Operations Manager
Knitwell Group
Hagerstown, MD
07.2021 - Current
- Led facility launches and stabilization, ensuring standards alignment, reliability, and goals across sites for consistent uptime.
- Analyzed KPIs and data trends to diagnose issues and implement strategies, enhancing functionality and reducing downtime.
- Collaborated with teams on process optimization, staffing, and execution to boost reliability.
- Recruited, onboarded, and coached staff with performance plans for talent retention and operational success.
- Managed budgets, resources, and compliance while streamlining processes for efficiency.
- Oversaw layouts, asset management, and evaluations to build team strength and planning.
Assistant Operations Manager
Ann Taylor Factory
Hagerstown, MD
08.2020 - 07.2021
- Monitored systems for compliance and performance, addressing needs to meet expectations.
- Handled inventory processing, restocking, and accuracy for system readiness.
- Optimized layouts and trained teams on procedures, using tools like QlikView for metrics analysis.
- Managed scheduling, recruitment, and strategies to exceed goals and minimize disruptions.
Assistant Operations Manager
Lane Bryant
Hagerstown, MD
05.2018 - 08.2020
- Optimized resource allocation and maintained facility standards for functionality.
- Processed assets, ensured daily cleanliness, and executed layouts for efficiency.
- Trained staff on protocols and assisted in scheduling for operational continuity.
Key Operations Holder
Nine West
Hagerstown, MD
05.2017 - 01.2018
- Oversaw shifts, openings/closures, and team training for performance and safety.
- Facilitated communications and managed assets for optimized conditions.
Content Operations Coordinator (Social Media)
Worship Exposed
Hagerstown, MD
10.2016 - 07.2017
- Coordinated scheduling and communications for timely deployments.
- Developed strategies and researched data to enhance effectiveness.
Education
B.S. - Music and Worship: Women’s Leadership
Liberty University
Lynchburg, VA05-2020
Skills
- KPI & Performance Monitoring
- Operational Efficiency
- Cross-Functional Collaboration
- Compliance Adherence
- Staff development
- Budget Management
- Team Training
- Inventory Control
Award
Built and led a high-performing team culture that earned “Best Customer Service” in the Hagerstown area, a client-driven award recognizing excellence in service execution and customer engagement.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Websites
Timeline
Multi-Unit Operations Manager
Knitwell Group
07.2021 - Current
Assistant Operations Manager
Ann Taylor Factory
08.2020 - 07.2021
Assistant Operations Manager
Lane Bryant
05.2018 - 08.2020
Key Operations Holder
Nine West
05.2017 - 01.2018
Content Operations Coordinator (Social Media)
Worship Exposed
10.2016 - 07.2017
B.S. - Music and Worship: Women’s Leadership
Liberty University