Donna L Wentz
Alburtis,PA
Summary
Results-driven Sales and Marketing Professional experienced in Lending and Customer Service. Achieved operational improvements and cost savings while enhancing customer satisfaction through effective problem resolution. Contributed innovative ideas to marketing campaigns, increasing brand recognition and customer engagement while fostering strong client relationships and delivering tailored solutions.
Overview
28
28
years of professional experience
Work History
Mobile Merchandiser
Beeline
Allentown, Pennsylvania
04.2025 - Current
- Developed visual merchandising strategies to enhance product displays.
- Collaborated with sales teams to align inventory with market trends.
- Conducted regular store visits to assess merchandising effectiveness.
Banquet Server
Tko Marketing
Allentown
10.2023 - Current
- Served food and beverages to guests with attention to detail.
- Set up dining areas for events and ensured proper table arrangements.
- Assisted in clearing tables and resetting for the next service.
Catering Assistant
Canteen Vending
Allentown
12.2021 - Current
- Assisted in food preparation and presentation for various catering events.
- Collaborated with team members to set up and break down event spaces.
- Maintained cleanliness and organization of catering equipment and supplies.
Brand Ambassador/Product Specialist
Self Employed
Allentown, PA
04.2008 - Current
- Promoted brand awareness through engaging community events and social media campaigns.
- Developed promotional materials to effectively communicate brand messages and values.
- Collaborated with local businesses to enhance brand visibility in the market.
- Established strong relationships with customers to foster brand loyalty and trust.
Mortgage Loan Officer/Processor
One Stop Financial
Allentown, PA
01.2006 - 08.2010
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Evaluated customer loan applications to recommend approvals or denials, ensuring alignment with lending criteria.
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Maintained compliance with laws and regulations governing commercial loans.
- Assessed loan files for completeness, identified missing documentation, and created condition lists to facilitate applicant compliance.
- Coordinated with various departments to process loans, ensuring timely and accurate execution of all loan proceedings.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Explained different types of loans pertaining to client situations.
Senior Mortgage Loan Officer
Equity One, Inc
Allentown, PA
03.1998 - 07.2004
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Successfully closed average of ten loans per month.
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Cultivated strong relationships with borrowers, leading to increased business opportunities.
- Developed and maintained relationships with local real estate agents.
- Engaged with clients to understand their financial needs and offer suitable loan solutions. to generate new business and negotiate contracts.
- Partnered with compliance department to rectify procedural errors and mitigate margin breaks.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Education
High School Diploma - Marketing & Distributive Education - marketing, sales, distribution, merchandising and management including ownership and management of enterprises engaged in marketing
Greater Johnstown AVTS
Johnstown, PASkills
- Sales execution
- Sales strategies
- Cross-selling techniques
- Retail development
- Market analysis
- Campaign development
- Promotional campaigns
- Branding
- Brand development
- Brand building
- Event execution
- Strategic planning
- Client relations
- Networking
- Networking skills
- Negotiation strategies
- Communications management
- Effective communication
- Team collaboration
- Problem solving
- Problem resolution
- Conflict resolution
- Superior organization skills
- Attention to detail
- Time management
- Goal-oriented
- Self-sufficient
- Strong interpersonal skills
- People-oriented
- Microsoft Office
- Calyx Point
- Transaction processing
- Retail analytics
- Sales forecasting
- Documentation management
- Product demonstrations
- Sales strategies
Timeline
Mobile Merchandiser
Beeline
04.2025 - Current
Banquet Server
Tko Marketing
10.2023 - Current
Catering Assistant
Canteen Vending
12.2021 - Current
Brand Ambassador/Product Specialist
Self Employed
04.2008 - Current
Mortgage Loan Officer/Processor
One Stop Financial
01.2006 - 08.2010
Senior Mortgage Loan Officer
Equity One, Inc
03.1998 - 07.2004
High School Diploma - Marketing & Distributive Education - marketing, sales, distribution, merchandising and management including ownership and management of enterprises engaged in marketing
Greater Johnstown AVTS