HARVEY WELLS
Tuscaloosa,AL
Summary
Dynamic professional with extensive experience in customer relationship management and sales execution at Buffalo Rock Company. Proven track record in achieving strategic objectives and enhancing operational efficiency. Skilled in inventory control and fostering positive team dynamics, consistently driving results and ensuring compliance across all levels of service.
Overview
16
16
years of professional experience
Work History
ACCOUNT MERCHANDISER
Buffalo Rock Company
06.2022 - Current
- Performed specific activities of the assigned route - This includes but is not limited to the selling of new products, incremental displays, additional merchandising space, and promotions.
- Serviced all assigned accounts based on Division Policy for service frequency.
- Serviced all accounts in accordance with the AIM Selling Process.
- Developed and maintain positive professional customer relationships.
- Ensured that every reasonable precaution is taken to protect the safety of self, customers, Buffalo Rock Property, and customer property.
- Ensured that every reasonable precaution is taken to protect the Company from possible damages, theft, or other liabilities.
- Properly completed all required paperwork to Company Policy and timeline.
- Achieved required % of Strategic Execution Objectives.
- Executed and achieve all account program key objectives.
- Properly rotated all products in accordance with the Buffalo Rock standards.
- Ensured pallets, trays, damaged product, and returns are prepared for pick up at each account.
- Assisted management in reporting competitive activity, achieving sales goals and metrics, and promoting the Team Rock concept.
GENERAL MANAGER
BAUMHOWERS VICTORY GRILLE
Tuscaloosa, AL
08.2018 - 06.2022
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, and training.
- Maintained a safe, secure, and healthy facility by establishing, following, and enforcing sanitation standards and procedures.
- Maintained professional and technical knowledge by tracking emerging trends in the restaurant industry.
- Supervised, directed and evaluated assigned staff, processed employee concerns and problems, directed work, counseling, disciplining and completing employee performance appraisals.
- Performed fiscal and budget responsibilities to include budget supervision, payment of bills, and monitoring of all earned income.
- Handled all special event planning and catering orders for merchants. Constant research of the needs, cost effectiveness, and possible available resources for new events and programs.
- Oversaw daily operations to ensure efficient restaurant functioning.
- Implemented inventory controls to maintain stock levels and reduce waste.
CAFE MANAGER, First Assistant to the GM
CHUY'S TEX-MEX
06.2015 - 08.2018
- Maintained operations by preparing policies and standard operating procedures, aiming for consistent productivity and quality.
- Maintained patron satisfaction by monitoring, evaluating, and auditing food and beverage service offerings.
DIRECTOR of HOSPITALITY / SERVICE
BOB VICTORY GRILLE
02.2010 - 05.2015
- Controlled purchases and inventory by meeting with the account manager.
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, and training.
Education
Bachelors - Business Administration
University of Alabama
Tuscaloosa, AL05.2011
Skills
- Customer relationship management
- Product merchandising
- Sales execution
- Inventory control
- Budget management
- Operational efficiency
- Strategic planning
- Compliance monitoring
- Performance tracking
Timeline
ACCOUNT MERCHANDISER
Buffalo Rock Company
06.2022 - Current
GENERAL MANAGER
BAUMHOWERS VICTORY GRILLE
08.2018 - 06.2022
CAFE MANAGER, First Assistant to the GM
CHUY'S TEX-MEX
06.2015 - 08.2018
DIRECTOR of HOSPITALITY / SERVICE
BOB VICTORY GRILLE
02.2010 - 05.2015
Bachelors - Business Administration
University of Alabama