Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
DonnaLee Ballard
Open To Work

DonnaLee Ballard

ST PETERSBURG,FL

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Catering LeadSales AssociateTeam LeadCrew Member

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: ST PETERSBURG, FL, USSaint petersburg, Fl
Open to relocation: Yes

Salary Range

0/hr - 1000/hr

Important To Me

Paid time offWork from home optionTeam Building / Company Retreats4-day work week

Summary

Dynamic sales/food service professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

7
7
years of professional experience

Work History

Catering Lead

Panera Bread
2420 66th St N, St.pete Fl
05.2025 - Current
  • Coordinated logistics for catering orders, optimizing workflow and reducing preparation time.
  • Trained staff on food safety standards and best practices to maintain compliance and quality assurance.
  • Established relationships with clients to understand their needs and customize catering solutions effectively.
  • Implemented inventory management strategies, reducing waste and ensuring freshness of ingredients used in catering services.
  • Evaluated customer feedback post-events to identify areas for improvement in service delivery and menu offerings.
  • Increased repeat business from satisfied customers through effective relationship-building strategies such as follow-up calls and personalized thank-you notes after each event.
  • Maintained strong relationships with clients through clear communication, attentive listening, and personalized service.
  • Implemented strategic marketing initiatives to expand brand awareness within the local community, attracting new clientele.
  • Enhanced customer satisfaction by efficiently managing catering events and ensuring timely delivery of quality food.

Sales Associate

Joanne Fabrics (closing in May for Good)
Saint Petersburg, Fl
04.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Team Lead

Panera Bread
2420 66th St N
08.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Presented Excellent communication skills to customers, as well as co-workers
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Crew Member

Burger King
Clearwater, FL
07.2019 - 04.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

GED -

Online GED
PINELLAS COUNTY
03-2017

Skills

Customer service

Teamwork and collaboration

Time management

Problem-solving skills

Listening skills

Excellent people skills

Reliable and punctual

Goal oriented

Exceptional customer service

Outgoing personality

Multi-tasking strength

Cash handling

Flexible schedule

Verbal/written communication

Accomplishments

-Certification in Equine Care technology

-ServSafe (Managerial/Food handling)

-Compass 180

(Career Readiness & Life Skills Program)

-Budgeting Class

-Team Lead Certificate

-Employee of The Month

-Workforce Support Training

Timeline

Catering Lead

Panera Bread
05.2025 - Current

Sales Associate

Joanne Fabrics (closing in May for Good)
04.2025 - Current

Team Lead

Panera Bread
08.2022 - Current

Crew Member

Burger King
07.2019 - 04.2020

GED -

Online GED

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