Donna Lee Hill
Coconut Creek,FL
Summary
Adept at managing large volumes of data with precision, my tenure at North American Partners showcased my ability to exceed productivity goals by leveraging effective communication and HIPAA compliance skills. With a track record of enhancing customer experiences at Bjs Wholesales Club, my proficiency in accurate data entry and interpersonal interactions has consistently driven results, achieving an exceptional balance of hard and soft skills.
Overview
16
16
years of professional experience
Work History
Payment Poster
North American Partners
07.2017 - Current
- Managed large volumes of data efficiently and with great care on daily basis.
- Communicated effectively with others through active listening and dynamic interpersonal skills.
- Stayed informed of industry changes and updates by participating in relevant training sessions, utilizing new knowledge to enhance job performance.
- Supported audits by providing detailed records of all posted payments and adjustments upon request.
- Consistently maintained high levels of productivity, exceeding departmental goals each month.
- Accurately posted payments and adjustments both electronically and manually.
Fitting Room Associate
Ross Dress for Less
04.2022 - 12.2023
- Checked fitting room stalls and sorted merchandise to racks.
- Cleaned and maintained fitting rooms regularly.
- Utilized strong multitasking abilities to manage multiple customer requests simultaneously without compromising service quality.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Answered customer telephone calls to provide information about store policies and available merchandise.
Cashier
Bjs Wholesales Club
03.2018 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
SNAPPERS CARIBBEAN CUISINE
02.2009 - 01.2013
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
TITCHFIELD HIGH SCHOOL
PORTLAND, JAMAICA11.2007
Skills
- Effective communication skills
- HIPAA Compliance
- Accurate data entry
- Insurance Verification
Timeline
Fitting Room Associate
Ross Dress for Less
04.2022 - 12.2023
Cashier
Bjs Wholesales Club
03.2018 - 12.2019
Payment Poster
North American Partners
07.2017 - Current
Cashier
SNAPPERS CARIBBEAN CUISINE
02.2009 - 01.2013
High School Diploma -
TITCHFIELD HIGH SCHOOL
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