Donnaly Trinidad
North Potomac Smiles
Rockville ,MD
12
years of professional experience
Detail-oriented professional with over 5 years of experience overseeing office operations, supervising staff, training employees, maintaining confidential records, coordinating with vendors, and resolving complex issues. Possesses strong organizational, communication, problem-solving, and administrative skills, with proven ability to manage multiple priorities in fast-paced environments.
Work History
Front Office Manager
5 Years 1 Month- Lead daily operations and supervise a team of 18 employees.
- Coordinate hiring, onboarding, orientation, and training for new hires.
- Serve as the primary contact for employees, vendors, patients, and providers.
- Support employee development and day-to-day HR administrative functions.
- Manage staffing, scheduling, and workflow to support operational goals.
- Collaborate with providers to ensure accurate treatment plans, present treatment and coordinate patient scheduling.
- Oversee billing and claims follow-up, including communication with insurance companies to ensure timely payments.
- Improve office processes to increase efficiency and team performance.
Patient Coordinator PT
7 Months- Managed scheduling, documentation, and daily front office operations.
- Assisted with billing, payment coordination, and account records.
- Collected outstanding balances and ensured accurate documentation.
- Resolved patient concerns while maintaining professional communication.
- Contacted insurances to ensure patients are eligible for services.
- Worked alongside practice owner and collaborated on how to enhance productivity.
- Assisted with sterilizing and flipping operatory rooms.
Operations Manager
2 Years 1 Month- Managed front reception, ensuring a welcoming environment.
- Organized appointment scheduling and maintained calendar efficiency.
- Supervised inventory management and product merchandising based on sales reports.
- Coordinated with vendors about purchasing new merchandise and coordinated with delivery.
- Promoting and selling merchandise products.
- Supported hiring processes and led training for both new and existing staff.
Appointment Coordinator
1 Year- Created a welcoming and professional experience for all clients
- Managed stylists’ schedules and coordinated client appointments
- Confirmed appointments and maintained accurate scheduling records
- Handled cash register opening and closing procedures
- Ensured the boutique floor was fully stocked and organized at opening and before closing
- Collaborated with management to redesign and merchandise the boutique floor to enhance product presentation
Patient Coordinator & Dental Assistant PT
3 Years 3 Months- Managed visual merchandising and updated sales floor displays biweekly according to company standards.
- Processed deliveries, restocked merchandise, and maintained organized, customer-ready sales floors.
- Hired, trained, and onboarded new employees; managed employee time cards and payroll.
- Assisted customers, operated registers, reconciled cash, and completed daily closing procedures.
- Attended monthly trainings to stay current on products, operations, and company standards.
Education
Skills
Effective multitasking
Workflow optimization
Customer service
Customer relations
Scheduling and calendar management
Microsoft Office Suite
Team management
Training and coaching
Staff training and development
Listening skills
Payroll and budgeting
Strong leadership
Timeline
Front Office Manager
North Potomac Smiles
07.2021 - CurrentRead More
Patient Coordinator PT
Darnestown Smiles
12.2020 - 07.2021Read More
Operations Manager
The Still Point
11.2018 - 12.2020Read More
Appointment Coordinator
Ohair Salon & Spa
11.2017 - 11.2018Read More
Patient Coordinator & Dental Assistant PT
Zara
08.2014 - 11.2017Read More
Wheaton High School
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University of MD Global Campus
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