DONNA M. BURGE
Eloy,AZ
Summary
Top producing sales professional and expert in the advertising and media industry. Dynamic communicator who consistently exceeds goals and company expectations. Highly ambitious Sales Executive with background in media sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments. Client- focused Sales Representative with 20 + years of relationship-building skills to retain customers. Self-motivated Conflict resolution Process implementation Client assessment and analysis Team leadership
Knowledgeable and dedicated customer service professional with extensive experience in the advertising industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Agent Assistant/Customer Service
Emil Crockett Insurance Agency
Safford, AZ
12.2013 - 10.2015
- Answered an average of 45-50 calls per day by addressing customer inquiries, solving problems and providing new product information
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details of Insurance Coverage
- Politely assisted customers in person and via telephone
- Provided an elevated customer experience to generate a loyal clientèle
- Handled daily heavy flow of paperwork and cooperated with other agents in office.
- Resolved Type issues over phone with Number customers daily.
- Recommended products to customers, thoroughly explaining details.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Advertising Executive
Eastern Arizona Courier
Safford, AZ
01.2012 - 03.2013
- Researched and customized service proposals for clients
- Planned client relationship cultivating events to promote growth, resulting in an expansion of clientele base by 60%
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate
- Consistently hit and exceeded sales goals by 20%
- Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase.
Media Representative
Hibu
07.2007 - 12.2011
- (Formerly Yellowbook 360) Eastern Arizona Phone Directory – Southern Arizona Division
- Managed a portfolio of 65 accounts and $750,00 in sales in
- Implemented marketing strategies which resulted in 12% growth of customer base
- Responsible for creative design for customers websites, and Google Ad programs
- Performed initial client assessment and analysis to begin research process
- Contacted new and existing customers to discuss how their needs could be met through specific products and services
- Identified prospective customers by using business directories and following leads from existing clients
- Wrote sales contracts for orders obtained and submitted orders for processing
- Exceeded team sales goals by 20%
- A requirement of the company
Education
Diploma - General Studies
Riverside Hugh School
Riverside Ca06.1974
Skills
- Call Documentation
- Customer Support
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Computers and Technology
- Upbeat and Positive Personality
- Forecast Tracking
- Strong Organizational Skills
- Policy and Procedure Adherence
- Social Media Updating
- Order Placement
- Needs Assessment
- Document and File Management
- Company Guidelines
Timeline
Agent Assistant/Customer Service
Emil Crockett Insurance Agency
12.2013 - 10.2015
Advertising Executive
Eastern Arizona Courier
01.2012 - 03.2013
Media Representative
Hibu
07.2007 - 12.2011
Diploma - General Studies
Riverside Hugh School
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