DONNA M. MILLER

Work History

Epublishing, Inc

09.2020 - Current

Manage implementation and support of cloud-based SaaS subscription database platform that automates accounting/AR, audience/content management, marketing campaigns and promotions, circulation audits, fulfillment, CRM, inventory, and event registration with "big data" analytics and reporting
Lead team of project managers with duties that include including business/data analysis, data modelling and conversion, implementation, reconciliation, onboarding, and training
Liaise between different department stakeholders and executive leadership to best align projects with overall business objectives
Liaise between client and software development for software bugs and enhancements, including scopes, quoting and communication
Part of Scrum team for software development
Accounting and reconciliations
C-Suite reporting support; B2B and B2C
Direct, white-glove service for company’s largest clients as well as management of clients in need of relationship repair.

iModules, Inc

09.2016 - 09.2017

Organized, managed and assigned project-related tasks to ensure delivery of a fully-implemented website by an assigned deadline; partnered directly with client executive teams
Created project objectives, work breakdown structures, estimates, scheduling, and contingency planning and trade-offs among scope, schedule and resources
Managed, measured, reported status and progress of plans, tasks and deliverables utilizing NetSuite, OpenAir, Jira and Zendesk and utilized a formal change process when applicable.

Datasystem Solutions, Inc

Overland Park, KS

09.2010 - 09.2018

Support for proprietary enterprise resource planning software for audited B2B content providers
Manage onboard process including data mapping, conversion, QA testing, software implementation/installation and training
Analyze customer business processes through review of SOPs, documentation and workshops; liaison between external stakeholders at all levels of organization and internal IT developers
Identify and reconcile errors in client data to ensure accurate reporting
Identify opportunities for process improvement; design and implement business optimization projects
Develop reporting tools for improved efficiency and operating procedures for automating outdated manual processes
APIs support for numerous eCommerce platforms including salesforce.com and Woo Commerce shopping carts
Ongoing data monitoring
User acceptance testing for customization and enhancements.

Lifetouch Publishing Inc

01.2006 - 01.2010

Coordinated large-scale hardbound print projects from initial contract through fulfillment and billing, on time and on budget
Worked with third-party developers to design proprietary plug-ins for Adobe CS
Assisted in design, development and testing of 1st gen Java and 2nd gen Flash proprietary desktop publishing software
Liaison to sales staff, customers, production/prepress, manufacturing, fulfillment, and customer care
Participated as team member in Six Sigma analysis and transition to lean manufacturing.