Donnamarie Lopez
Summary
A bilingual, courteous, dedicated, skilled Medical Assistant that desires to assist a healthcare facility in providing focused patient care as well as excellent office support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Healthcare Receivable Specialist
Xtend Healthcare
New Castle, DE
01.2023 - 03.2023
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
Scheduler
Trinity Health
Wilmington, DE
02.2021 - 07.2021
- Scheduling covid vaccinations and testing
- Updating patient EMR
- Verifying insurance
Front Desk Coordinator
Glasgow Spine & Wellness
Newark, DE
08.2020 - 12.2020
- Scheduled appointments in computer system.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Verified patient demographic information, copied documentation and directed to provided information.
Customer Service Representative
Christiana Care
Wilmington, DE
10.2017 - 01.2020
- Handled high volume of inbound calls per shift
- Scheduled and confirmed appointments for patients
- Verified insurance, prior authorization, referrals
- Medication refills
- Processed phone messages for providers
Cashier
B J's Wholesale Club
New Castle, DE
11.2015 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Pathmark
New Castle, DE
08.2013 - 11.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Certificate of Attainment - Medical Assistant
Dawn Career Institute
Wilmington, DE02.2016
High School Diploma -
Howard High School of Technology
Wilmington, DE06.2011
Skills
- Medical Terminology
- Management of patient files
- Patient data input and billing: ICD-9 and CPT codes
- Vital signs
- OSHA & HIPAA compliance training
- Patient Relations/Customer Service
- Patient charting and medical records
- Case histories and Medical reports
- Preparation of treatment rooms & examination rooms
Certification
Clinical Medical Assistant – NHA Clinical Phlebotomy Technician – NHAOSHA Certification/HIPAA Compliance First Aid/CPR Certification Training
Languages
Spanish
Native or Bilingual
Timeline
Healthcare Receivable Specialist
Xtend Healthcare
01.2023 - 03.2023
Scheduler
Trinity Health
02.2021 - 07.2021
Front Desk Coordinator
Glasgow Spine & Wellness
08.2020 - 12.2020
Customer Service Representative
Christiana Care
10.2017 - 01.2020
Cashier
B J's Wholesale Club
11.2015 - 04.2018
Cashier
Pathmark
08.2013 - 11.2015
Certificate of Attainment - Medical Assistant
Dawn Career Institute
High School Diploma -
Howard High School of Technology