Donnatt Forrester

• Maintained a clean and safe bus environment for the comfort of all passengers.
• Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
• Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
• Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
• Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
• Received commendations for exceptional customer service and professionalism during interactions with passengers.
• Informed passengers about route details, schedules, transfers, and fare policies as needed.
• Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.

Monitor traffic on the Interstate Via CCTV. Report accidents and disable vehicles blocking the travel lanes on dynamic messaging boards on the highway. Report accidents or any suspicious activities to the Highway Patrol. I also report state approved Alerts on the messaging Boards such as Amber Alerts, Silver Alerts. and severe weather alerts, ie Hurricanes

• Provided on-the-job training to newly hired workers and team members.
• Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.