Donnell McCoy
The Bronx,NY
Summary
Versatile professional with a proven track record at Amazon, adept in problem-solving and customer service. Excelled in enhancing customer satisfaction and streamlining outbound operations through analytical thinking and effective communication. Demonstrated leadership in sales and care roles, significantly improving team performance and client engagement with a focus on results and strategic improvements.
Overview
8
8
years of professional experience
Work History
Care Taker
CDPAP
2023.03 - 2024.11
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
Outbound Problem Solver
Amazon
2021.05 - 2023.02
- Provided critical input during weekly meetings, contributing ideas for continuous improvement initiatives related to the outbound process.
- Improved customer satisfaction by promptly addressing and resolving outbound shipment issues.
- Evaluated root causes of recurring issues in the outbound process, developing corrective actions and preventive measures to minimize future occurrences.
- Streamlined communication between warehouse teams by implementing effective problem-solving strategies for outbound operations.
- Played a key role in maintaining accurate documentation for export compliance requirements pertaining to international shipments within the outbound department.
Sales Manager
Jc Penny
2017.01 - 2021.04
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Education
High School Diploma -
Heritage High School
Manhattan, NY2017-05
Skills
- Verbal and written communication
- Product knowledge
- Sales operations
- Time management
- Team collaboration
- Material handling
- Decision-making
- Pallet jack operation
- Issue troubleshooting
- Analytical thinking
- Problem identification
- Inventory tracking
- Warehouse monitoring
- Customer service
- Problem-solving skills
Timeline
Care Taker
CDPAP
2023.03 - 2024.11
Outbound Problem Solver
Amazon
2021.05 - 2023.02
Sales Manager
Jc Penny
2017.01 - 2021.04
High School Diploma -
Heritage High School