Donnell Williams
Martinsburg
Summary
Dynamic Night Shift Supervisor at XLC Services with a proven track record in operational planning and team leadership. Expert in process improvement and conflict resolution, driving productivity and enhancing employee relations. Successfully implemented strategies that boosted team performance and maintained safety compliance, ensuring high-quality operations in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Night Shift Supervisor
XLC Services
Inwood
05.2024 - Current
- Organized evening meetings to set operations and expectations for the current shift
- Observed each team member to carry out duties and provided constructive criticism
- Assisted client with complaints, questions, and concerns
- Coordinated with production managers, monitoring material movement in and out of facility
- Managed communication between associates and management, addressing key issues and needs
- Collaborated with other leaders and executives to direct workflow and support operations
- Located and resolved problems with team production and performance to maintain consistent quality levels
- Kept accurate and detailed records of personnel progress and productivity
- Maintained a safe working environment by enforcing safety regulations.
- Developed strategies for improving operational systems, processes and practices.
- Evaluated employee performances on a regular basis providing feedback when necessary.
- Identified inefficiencies in production process and used lean manufacturing methodologies.
- Ensured compliance with safety regulations, company policies, and procedures.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources, and maintaining schedules.
Line Captain
XLC Services
Inwood
06.2023 - 05.2024
- Initiated training for new operators on standards and techniques to improve productivity and increase effective workflow
- Organize operators on shift to meet the safety, quality and production needs
- Oversee the production schedule and material requirements for each production run
- Mentor, train, and coach new line captains and operators while evaluating performance and coaching employees towards improvement
- Outstanding interpersonal skills to handle employee issues, while having frequent contact with client
- Ability to effectively communicate with all levels of associates (verbal and written)
- Operated equipment and machinery according to safety guidelines.
Apprentice General Manager
Chipotle Restaurant
Martinsburg
02.2019 - 06.2023
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards
- Reviewed and approved employee schedules and timesheets
- Motivated staff to perform at peak efficiency and quality
- Oversaw training of more than 35 team members
- Controlled labor hours and inventory costs through hands-on management and proactive changes
Education
Bachelor Of Applied Science - Psychology
Sanford Brown College
McLean, VA08.2017
Skills
- Employee Relations
- Operational planning
- Team Management
- Team Leadership
- Detail Oriented
- Staff Motivation
- Ability to work at high level in fast paced environments
- Team leadership
- Employee training
- Conflict resolution
- Process improvement
- Safety compliance
- Data analysis
- Performance evaluation
- Staff motivation
- Time management
- Staff supervision
- Management
Accomplishments
- Increased productivity by revamping workflow and restructuring line.
- Reduced downtime substantially by assisting with the refresher training of all operators and ensuring all policies and procedures were followed.
Languages
Spanish
Limited
Timeline
Night Shift Supervisor
XLC Services
05.2024 - Current
Line Captain
XLC Services
06.2023 - 05.2024
Apprentice General Manager
Chipotle Restaurant
02.2019 - 06.2023
Bachelor Of Applied Science - Psychology
Sanford Brown College
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