Donnetta Payne
Sandston,VA
Summary
Driven professional with many years of experience delivering stellar program support. Practiced professional at contributing to daily operations and overall success by managing program data. Worked closely with leadership team to create and update documents such as program guidelines and forms.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Program Support Technician
Beaumont Correctional Center
Beaumont, VA
03.2021 - Current
- Responsible for a range of clerical and administrative duties involving inmate criminal records.
- Managed and organized paperwork for inmates scheduled to be released from custody.
- Schedule transportation for inmates leaving the facility for appointments, i.e. medical, court, transfers
- Managed the processing of inmates' Birth Certificate and Social Security applications
- Performed monthly audits for different areas of the facility.
- Distribute pertinent information to various departments as it relates to the security of the institution.
Program Support Technician
State Farm Correctional Center
Powhatan, VA
05.2019 - 03.2021
- Responsible for a range of clerical and administrative duties involving inmate criminal records.
- Managed and organized paperwork for inmates scheduled to be released from custody.
- Scheduled transportation for inmates leaving the facility for appointments, i.e. medical , court appearances, transfers.
- Managed the processing of inmates Birth Certificates and Social Security applications.
- Performed monthly audits for different areas of the facility.
- Distribute pertinent information to various departments as it relates to the security of the institution.
Production Supervisor
Virginia Correctional Enterprises
Troy, VA
05.2016 - 05.2019
- Developed comprehensive training programs for new hires in order to increase productivity.
- Identified opportunities for process improvements through analysis of existing workflows.
- Managed daily operations within budget constraints while meeting deadlines.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Resolved any conflicts between inmate workers in a professional manner.
- Ensured safety regulations were followed by all personnel in the production area.
- Maintained accurate records of daily production activities.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
- Assigned tasks to inmate workers and monitored productivity, performance and task completion.
Production Manager
Wolff Fording & Company
Richmond, VA
02.1996 - 07.2016
- Created reports on productivity levels, cost analysis, and inventory status.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Developed performance metrics to track progress against established goals.
- Monitored employee attendance records and took disciplinary action when appropriate.
- Supervised maintenance activities for manufacturing machines and equipment.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Supported audit reviews and initiated corrective actions.
- Aided raw material planning and escalated supplier issues, preventing shortages.
Education
Some College (No Degree) - Paralegal Studies
Marshall University
Huntington, WVSkills
- Data Entry Management
- Administrative Support
- Scheduling Coordination
- Workflow Optimization
- Meeting facilitation
- Communicate effectively both orally and in writing
- Adaptive of changes in procedures and policies
- Work indepedently
Certification
- VCIN/LiveScan Certification
- TAC Coordinator (Virginia State Police)
- Notary
Accomplishments
- Employee of the Month in both February 2020 & January 2023
- Innovation Award with State of Virginia April 2024
- SMS Facilitator
References
References available upon request.
Timeline
Program Support Technician
Beaumont Correctional Center
03.2021 - Current
Program Support Technician
State Farm Correctional Center
05.2019 - 03.2021
Production Supervisor
Virginia Correctional Enterprises
05.2016 - 05.2019
Production Manager
Wolff Fording & Company
02.1996 - 07.2016
Some College (No Degree) - Paralegal Studies
Marshall University
- VCIN/LiveScan Certification
- TAC Coordinator (Virginia State Police)
- Notary
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