Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hi, I’m
DONNETTE CHARLES
Baltimore,MD
Summary
Overview
20
years of professional experience
1
Certification
Work History
Bolpat Health Services
Home Health Care Aide
05.2025 - Current
Job overview
- Assist clients in their daily personal tasks, such as bathing or dressing
- Perform housekeeping tasks, such as laundry, washing dishes, and vacuuming
- Help to organize a client’s schedule and plan appointments
- Arrange transportation to doctors’ offices or other outings
- Shop for groceries and prepare meals to meet a client’s dietary specifications
- Keep clients engaged in their social networks and communities
Mcdonald's
Crew Member
09.2020 - 10.2021
Job overview
- Provided excellent customer service to enhance business reputation.
- Demonstrated proper food handling and safety standards.
- Delivered reliable customer service with attention to detail even under high pressure.
- Remained flexible to cover shifts and work overtime as required.
- Operated cash register to take payments and process orders.
- Prepared food and beverages within target timeframes.
- Prepared and packaged orders with precise presentation skills.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Worked fast and accurately to meet customer needs and service goals.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Checked completed orders for accuracy, quality and presentation.
Amazon Fulfillment Ctr
Warehouse Associate
03.2020 - 07.2020
Job overview
- Prepare grocery orders for delivery
- Use technology like computers, smartphones, manage apps, and scan bar codes
- Intake new grocery inventory and put away
- Check for order quality
- Rotate tasks throughout the week
- Lift up to 49 pounds
- Work in temperatures as low as -10F and up to 90F for extended periods
- Stand, walk, push, pull, squat, bend, and reach during shifts
- Use carts, dollies, hand trucks, and other gear to move items around
- Go up and down stairs (where applicable)
- Handle a variety of products – including meat and alcohol
1st Team Staffing Services
Warehouse Associate
11.2018 - 07.2019
Job overview
- Increased customer satisfaction through precise order fulfillment.
- Executed work orders and packing slips with precision.
- Maintained compliance with warehouse guidelines to facilitate smooth shift operations.
- Reduced product damage by handling items with care during the picking process.
- Worked effectively and efficiently to consistently achieve productivity targets and KPIs.
- Packaged picked items securely, reducing risk of damage during transit.
- Picked orders for efficient dispatch, ensuring all goods were correctly packaged.
- Utilised RF scanners to expedite order processing, improving overall productivity levels.
McDonald's
Team Member
10.2007 - 12.2009
Job overview
- Provided excellent customer service to enhance business reputation.
- Demonstrated proper food handling and safety standards.
- Delivered reliable customer service with attention to detail even under high pressure.
- Remained flexible to cover shifts and work overtime as required.
- Operated cash register to take payments and process orders.
- Prepared food and beverages within target timeframes.
- Prepared and packaged orders with precise presentation skills.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Worked fast and accurately to meet customer needs and service goals.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Checked completed orders for accuracy, quality and presentation.
Kmart, Sears Holding
Cashier
06.2007 - 10.2007
Job overview
- Communicated product information to customers, driving informed purchases.
- Handled high volumes of transactions during holiday seasons efficiently.
- Checked notes carefully to spot counterfeit currency.
- Maintained clean and organized workspace to ensure efficient service.
- Assisted customers to locate obscure items on shop floor.
- Greeted customers entering store and responded promptly to customer needs.
- Checked customer ID when selling age-restricted items, following store policy.
- Increased customer retention by offering loyalty schemes at checkout.
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Assisted customers with finding items, completing exchanges and obtaining refunds.
Taco Bell
Crew Member
04.2005 - 09.2005
Job overview
- Provided excellent customer service to enhance business reputation.
- Demonstrated proper food handling and safety standards.
- Delivered reliable customer service with attention to detail even under high pressure.
- Remained flexible to cover shifts and work overtime as required.
- Operated cash register to take payments and process orders.
- Prepared food and beverages within target timeframes.
- Prepared and packaged orders with precise presentation skills.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Worked fast and accurately to meet customer needs and service goals.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Checked completed orders for accuracy, quality and presentation.
Education
Sr High School BaltimoreBaltimore
High School Diploma
University Overview
Skills
- Case management experience
- Client safety and first aid
- Client documentation
- Housekeeping
- Light housekeeping
- Meal preparation
- Personal care services
Certification
- CPR/First AED BLS, Training - American Health Care Academy, 04/2025
Timeline
Home Health Care Aide
Bolpat Health Services
05.2025 - Current
Crew Member
Mcdonald's
09.2020 - 10.2021
Warehouse Associate
Amazon Fulfillment Ctr
03.2020 - 07.2020
Warehouse Associate
1st Team Staffing Services
11.2018 - 07.2019
Team Member
McDonald's
10.2007 - 12.2009
Cashier
Kmart, Sears Holding
06.2007 - 10.2007
Crew Member
Taco Bell
04.2005 - 09.2005
Sr High School Baltimore
High School Diploma
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