Donni Bacon
Dryden,USA
Summary
Experienced laboratory technician specializing in substance abuse, pain management, and psychotherapy at a behavioral health clinic. Demonstrates empathetic de-escalation techniques and provides compassionate care to patients. Recognized for exceptional communication skills in diffusing high-anxiety situations over the phone. Previous experience in the hospitality industry highlights critical thinking abilities, detailed memory, and a strong teamwork ethic. Enjoys hobbies including motorcycle riding, kayaking, gardening, and community involvement through church activities and Bible studies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lab Tech/Specimen Collector
VHL Health Lab
Lake Orion, MI
02.2023 - Current
- Subcontract Location: Bald Mountain Behavioral Medicine
- Acquired samples for analysis.
- Conducted collection of mouth swab samples.
- Conducted on-site drug screen dips.
- Ensured accurate coding of patient prescription diagnoses.
- Submitted lab orders for urine, blood, and saliva with precision and consistency.
- Coordinated submission of health insurance documents to laboratory.
- Labeled and stored samples with precision to ensure proper preservation.
- NextGen EHR/EMR software efficient
- LIMS software efficient
- Prepared daily schedules.
- Ensured accurate records of patients' controlled substances.
- Accurately reading laboratory results
- Coordinated procurement of laboratory supplies.
- Proper sanitary/biohazard handling
- HIPAA Certified
- Certified in all requirements by OSHA related to laboratory procedures and safety protocols
- Keeping an organized work space
- Positive attitude and communication with staff and patients
- Deescalation procedures
- Telephone and email communication with laboratory and billing department
- Telephone communication with patients
Lab Tech/Specimen Collector
Biotech Clinical Laboratories
Lake Orion, MI
06.2023 - 02.2024
- Subcontract Location: Bald Mountain Behavioral Medicine
- Acquired samples for analysis.
- Conducted collection of mouth swab samples.
- Conducted on-site drug screen dips.
- Ensured accurate coding of patient prescription diagnoses.
- Submitted lab orders for urine, blood, and saliva with precision and consistency.
- Coordinated submission of health insurance documents to laboratory.
- Labeled and stored samples with precision to ensure proper preservation.
- NextGen EHR/EMR software efficient
- LIMS software efficient
- Prepared daily schedules.
- Ensured accurate records of patients' controlled substances.
- Accurately reading laboratory results
- Coordinated procurement of laboratory supplies.
- Proper sanitary/biohazard handling
- HIPAA Certified
- Certified in all requirements by OSHA related to laboratory procedures and safety protocols
- Keeping an organized work space
- Positive attitude and communication with staff and patients
- Deescalation procedures
- Telephone and email communication with laboratory and billing department
- Telephone communication with patients
Henna Artist- Owner
Heart Healed Henna llc
Oxford, MI
09.2020 - 12.2023
- Exhibited proactive approach in achieving goals.
- Organized various promotional and marketing activities.
- Increased client acquisition.
- Exceptional customer service skills.
- Organized event arrangements for fairs, festivals, and parties.
- Decorated venues for events and ensured efficient inventory control.
- Traveled extensively throughout Michigan.
- Earned repeat invitations to major events, showcasing commitment and professionalism.
Server/Bartender
Pine knob ski Resort
Clarkston, MI
11.2022 - 03.2023
- Ensured accuracy in curating rotating beer offerings.
- Exhibited skill in crafting unique cocktail blends.
- Exhibited strong time management abilities while accurately entering orders into the computer system.
- Continually increased the number of returning customers.
Bartender
Irish Tavern
Waterford, MI
11.2021 - 10.2022
- Curated diverse beer offerings.
- Displayed high level of motivation in work assignments.
- Ensured accurate data entry of orders in system.
- Demonstrated strong attention to detail.
- Excelled in rapidly changing environments.
- Memorized regular customers' drink preferences and names.
- Continually increased the number of returning customers.
Owner/Director of Marketing and Sales
Urban Lakes Tree Care
Waterford, MI
03.2018 - 08.2022
- Fostered positive interactions to strengthen client relationships.
- Designed comprehensive marketing campaigns to enhance company promotion.
- Developed and optimized website design for improved user engagement.
- Managed financial operations efficiently.
- Solicited estimates for prospective clients.
- Performed tree maintenance and removal tasks on location.
Bartender
Sportsmens Great Northern Grille
Clarkston, MI
08.2014 - 11.2018
- Ensured accurate and timely updates to beer offerings.
- Skilled in creating diverse cocktail recipes.
- Demonstrated strong multitasking and time management skills.
- Ensured accurate data entry of orders in system.
- Regularly secured new loyal customers for establishment.
Education
High school diploma - undefined
Remote01.2002
Skills
- Communication skills
- Microsoft Word
- Bartending
- Microsoft Excel
- Food safety
- Computer skills
- Inventory control
- Typing
- Customer service
- Microsoft Office
- Catering
- HIPAA
- Time management
- Upselling
- Data entry
- Kitchen management
- Organizational skills
- Specimen collection / processing
- Patient care
- Cash handling
- Laboratory procedures
- Laboratory experience
- Clinical laboratory experience
Certification
Driver's License
Personal Information
- Visa Status: Authorized to work in the US for any employer
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Lab Tech/Specimen Collector
Biotech Clinical Laboratories
06.2023 - 02.2024
Lab Tech/Specimen Collector
VHL Health Lab
02.2023 - Current
Server/Bartender
Pine knob ski Resort
11.2022 - 03.2023
Bartender
Irish Tavern
11.2021 - 10.2022
Henna Artist- Owner
Heart Healed Henna llc
09.2020 - 12.2023
Owner/Director of Marketing and Sales
Urban Lakes Tree Care
03.2018 - 08.2022
Bartender
Sportsmens Great Northern Grille
08.2014 - 11.2018