Felicia Perkins
Douglasville,GA
Summary
Detail-oriented professional with over ten years of experience in administrative customer service and medical administration. Expertise includes front and back office operations, ensuring efficient processes and excellent service delivery. Open to discussing how skills can contribute to organizational success.
Overview
1
1
Certification
8
8
years of post-secondary education
18
18
years of professional experience
Work History
DNA Specimen Collector / Contractor
ACCUREFERENCE LAB
Atlanta, GA
08.2020 - Current
- Collected DNA urine and swabbing specimens for analysis.
- Performed nasal and mouth swabbing, and drew blood for antibody testing.
- Accessioned specimen samples to ensure proper tracking and handling.
- Conducted Covid-19 tests using established protocols.
- Performed bill coding for accurate invoicing.
- Phlebotomy technician and Vital signs.
- Administered drug testing to ensure compliance with regulations.
Medical Tech
ARCH. Mobile Primary care services
03.2020 - Current
- Provided services for homeless and mental health outreach patients, addressing critical health needs.
- I administered EKG, vital signs, Covid and DNA testing.
- Manager DeShawn Barnes 770-314-5984
Account and Receiving, Collection
NRI Collections LLC
Marietta, GA
01.2016 - 11.2019
- Managed account and receiving collection processes to ensure timely payment and accurate recordkeeping.
- Maintained medical records in organized manner.
- Provided administrative support, including organizing records and assisting with office operations.
- Delivered customer service and performed data entry tasks to maintain accurate customer information.
- Executed records filing procedures efficiently.
Legal Assistant
Social Security Administration
Atlanta, GA
01.2009 - 12.2017
- Worked remotely to manage tasks and communications.
- Maintained and organized medical records for patient care.
- Provided administrative support through scheduling and correspondence.
- Making appointments with clients and assistance with disability claims.
- Answering incoming phone calls and organizing daily court hearings.
- Answered incoming phone calls and organized daily court hearings to ensure smooth operations.
- Making appointments with clients and assisting with disability claims.
- Executed filing and scanning of documents for organization.
- Reviewed insurance claims for accuracy and completeness.
- Operated a switchboard to manage incoming calls in the hearing office.
Medical Assistant Back and Front Office
Alpha GYN Marietta
Marietta, GA
01.2011 - 12.2012
- Managed administrative tasks in front office of medical clinic, ensuring smooth patient flow and efficient operations.
- Performed lab work and labeled items in back office, supporting accurate diagnostic processes.
- Cleaned and sterilized medical equipment in preparation for patient procedures.
- Facilitated patient interaction before and after procedures, enhancing patient experience and satisfaction.
- Cleaning and sterilizing equipment.
Education
A-3974-37326 - Phlebotomy
Phlebotomy Training Specialist
Atlanta , GA 09.2020 - 09.2026
Basic Life Support certification -
Red Cross
Atlanta, GA 03.2026 - 03.2028
Certification in Medical Assistant -
Gwinnett College Sandy Springs
Sandy Springs, GAGeneral studies -
Coppin State University
Baltimore, MDHigh school or equivalent -
Southfield Technical High school
Southfield, MISkills
- Specimen handling
- Excel
- Vital signs
- Laboratory experience
- Medical terminology
- EMR systems
- Medical Records
- Specimen processing
- Detail oriented
- Office Administration
- Excel
- Microsoft Word
- Microsoft Office
- Team collaboration
- Organizational skills
- Follow-up
- Sales expertise
- Closing techniques
- Document review
- Visual documentation
- Front Desk
- Patient interaction
- Time management
- Strong communication skills
- Communication skills
- Phone etiquette
- Dermabrasion
- Document review
- Communication skills
- Dermabrasion
- Time management
Additional Information
Self-taught artist (10+ years), Landlord for 5+ years, Personal care taker for family, Medical assistant work, Feeding tube care, Dementia and Alzheimer's care from 2010 to present
Certification
- Licensed Master Cosmetologist / Esthetician / Body Waxing Specialist / Lash and Brow specialist
- Certified State Medical Assistant
- Basic Coding class
- Driver's License
- Phlebotomy training specialist Atlanta GA
- Phlebotomist / Certification
- EKG Certification
Personal Information
Authorized To Work: US
Timeline
Basic Life Support certification -
Red Cross
03.2026 - 03.2028
A-3974-37326 - Phlebotomy
Phlebotomy Training Specialist
09.2020 - 09.2026
DNA Specimen Collector / Contractor
ACCUREFERENCE LAB
08.2020 - Current
Medical Tech
ARCH. Mobile Primary care services
03.2020 - Current
Account and Receiving, Collection
NRI Collections LLC
01.2016 - 11.2019
Medical Assistant Back and Front Office
Alpha GYN Marietta
01.2011 - 12.2012
Legal Assistant
Social Security Administration
01.2009 - 12.2017
Certification in Medical Assistant -
Gwinnett College Sandy Springs
General studies -
Coppin State University
High school or equivalent -
Southfield Technical High school