Donnie Bray

Operations Manager

Walmart Distribution

Mebane, NC

08.1995 - 04.2025

Created effective business plans to focus strategic decisions on long-term objectives.
Developed and implemented operational procedures to ensure quality standards are met.
Guided employees on understanding and meeting changing customer needs and expectations.
Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Enforced federal, state, local and company rules for safety and operations.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Delivered positive customer experiences by implementing effective quality assurance practices.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Delegated work to staff, setting priorities and goals.
Motivated and evaluated personnel for performance improvement and goal achievement.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Mitigated business risks by working closely with staff members and assessing performance.
Responded to information requests from superiors, providing specific documentation.
Built strong operational teams to meet process and production demands.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Addressed customer concerns with suitable solutions.
Presented performance and productivity reports to supervisors.
Oversaw financial management, budget management, accounting and payroll activities.
Monitored and improved efficiency of processes, team performance, and customer service.
Measured and reviewed performance via KPIs and metrics.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Improved morale and management communication by creating employee recognition and rewards practices.