Donnie Carroll
Tullahoma,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Unit Armorer
US Army
05.2023 - Current
- Maintained detailed daily logs of equipment use with 100% accuracy.
- Handled daily, weekly and monthly repair and supply orders for equipment and materiel worth over $10 million.
- Managed physical security of weapons, munitions and keys, coordinating organization and inventory tracking to maintain consistency.
Team Leader
US Army
01.2021 - 05.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Customer Service Manager
Office Depot
07.2017 - 01.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Associate of Science - General Studies
Troy University
Troy, AL02.2024
Skills
- External Audits
- Batch Records
- Small Arms Maintenance
- File and Record Maintenance
- Verbal and Written Communication
- Giving Constructive Feedback
- Effective Workflow Management
- Conflict Resolution Techniques
Certification
- Sec+, CompTIA - June 2024
Timeline
Unit Armorer
US Army
05.2023 - Current
Team Leader
US Army
01.2021 - 05.2023
Customer Service Manager
Office Depot
07.2017 - 01.2021
Associate of Science - General Studies
Troy University
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