Donnie Wood
Smithfield,NC
Summary
Outgoing Clinic Manager with over five years of experience working with medical personnel. Exceptional skill in Management creates productive workflows and inspires quality patient care. Emphasizes building relationships and strong recruitment methods. Highly skilled and enthusiastic professional with more than one years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
27
27
years of professional experience
Work History
Pediatric Outpatient Clinic Administrator
Carolina Therapy Services
06.2022 - 07.2023
- Processed office payments by contacting patient insurance and establishing payment arrangements with patients.
- Provided administrative support by maintaining complete patient documents.
- Served as first point of contact with new and returning patients.
- Coordinated patient care services with staff, physicians, patients and other practice departments.
- Partnered with clinic staff to manage patient satisfaction.
- Created and maintained patient charts as part of patient admission process.
- Developed and executed standards and objectives to promote corporate vision.
- Managed mail and document tasks through digital medical record system.
- Observed staff performance to monitor conflict management and performance skills.
- Scanned and filed patient documents and files to provide accurate information to clinic staff.
- Developed marketing strategies to increase visibility and patient base.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
Certified Nursing Restorative Aide
Carolina Therapy Services
02.2018 - 06.2022
- Maintained accurate and thorough documentation of therapy session outcomes to track patients' progress towards treatment goals.
- Administered variety of therapeutic treatments to patients such as range of motion, progressive mobility exercises and speech therapy.
- Utilized approved restorative approaches and adhered to treatment plans in execution of patient care.
- Communicated effectively with patients to identify needs and establish comfortability level throughout therapeutic exercises.
- Lead RNA over one other aide. Scheduling, clerical, general low level supervision
- Assisted patients in development of eating, dressing and grooming skills.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Area Director
Sonic Drive In
08.2005 - 02.2017
- Area Director over five units. Started the long career with Sonic as General Manager
- Performed audits to reduce and control loss and meet internal audit and compliance objectives.
- Created and managed execution of store business plans to drive KPI results and maximize business opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Tracked hours and inventory usage, and prepared associated reports.
- Planned sequence of operations and established schedule.
General Manager
Chilis's Bar And Grill
08.1996 - 02.2005
- Overall operations of a single unit. Began as bartender and worked my way up to GM.
Education
No Degree - Physical Therapy Assistance
Nash Community College
Rocky Mount, NCAssociate of Science - Physical Therapy Assistant Pre-Courses
Johnston Community College
Smithfield, NC05.2023
High School Diploma -
West Forsyth High School
Clemmons, NC05.1984
Skills
- Operational Efficiency
- Supply Coordination
- Financial Reporting
- Staff Management
- Performance Tracking and Evaluations
- Sales and Marketing
Timeline
Pediatric Outpatient Clinic Administrator
Carolina Therapy Services
06.2022 - 07.2023
Certified Nursing Restorative Aide
Carolina Therapy Services
02.2018 - 06.2022
Area Director
Sonic Drive In
08.2005 - 02.2017
General Manager
Chilis's Bar And Grill
08.1996 - 02.2005
No Degree - Physical Therapy Assistance
Nash Community College
Associate of Science - Physical Therapy Assistant Pre-Courses
Johnston Community College
High School Diploma -
West Forsyth High School
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