Donnina Jones
Greene,NY
Overview
15
15
years of professional experience
Work History
Customer Service Representative
TTEC Tolling
05.2024 - 09.2024
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Personal Care Aide
Southern Tier Independence Center
02.2019 - 01.2024
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Team Leader
Aspira
04.2017 - 12.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
Labor Services Representative
NYS Department of Labor
07.2009 - 05.2016
- Adjudicated unemployment insurance claims
Education
Bachelor of Arts - Italian Studies
SUNY At Binghamton
Binghamton, NYAssociate of Arts - Liberal Arts And General Studies
SUNY Broome Community College
Binghamton, NYSkills
- Excellent Communication
- Attention to Detail
- Customer Service
- Call Center Operations
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Italian
Full Professional
Timeline
Customer Service Representative
TTEC Tolling
05.2024 - 09.2024
Personal Care Aide
Southern Tier Independence Center
02.2019 - 01.2024
Team Leader
Aspira
04.2017 - 12.2023
Labor Services Representative
NYS Department of Labor
07.2009 - 05.2016
Bachelor of Arts - Italian Studies
SUNY At Binghamton
Associate of Arts - Liberal Arts And General Studies
SUNY Broome Community College
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