Donninetta Jackson, MPA
Baton Rouge,LA
Summary
Dedicated healthcare and human services professional with more than 10 years of experience in care coordination, member engagement, patient advocacy, and healthcare operations. Skilled in assessing member needs, addressing social determinants of health (SDoH), coordinating services across interdisciplinary teams, and supporting vulnerable populations through compassionate, client-centered care. Proven ability to build strong relationships with members, providers, families, and community organizations while improving access to care and continuity of services. Experienced in telephonic outreach, documentation management, conflict resolution, care planning support, and regulatory compliance within fast-paced healthcare environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Program Operations Supervisor
South Central Planning and Development Commission
09.2022 - Current
- Supervise daily operations and coordinate services across multiple departments to ensure efficient service delivery and customer satisfaction.
- Address escalated concerns and collaborate with internal and external stakeholders to resolve issues effectively and professionally.
- Monitor operational reports and performance metrics to support accountability, compliance, and process improvement initiatives.
- Coordinate communication between agencies, departments, and community partners to support program responsiveness and continuity of services.
Client Coordinator
Heavenly Haven Care Service
11.2007 - 12.2022
- Coordinated care services and provided advocacy and support to clients and families to improve access to healthcare and community resources.
- Conducted intake assessments, monitored ongoing client needs, and assisted with individualized service planning.
- Collaborated with healthcare providers, families, and community organizations to address barriers to care and support positive outcomes.
- Maintained detailed documentation, service records, and reports in compliance with organizational standards and regulatory requirements.
- Assisted clients with resolving concerns through effective communication, problem-solving, and care coordination support.
Patient Financial Advisor
Our Lady of the Lake Regional Medical Center
08.2021 - 08.2022
- Conducted patient intake assessments to identify financial needs, barriers to care, and appropriate support resources.
- Assisted patients with navigating healthcare services, insurance coverage, and financial assistance programs.
- Coordinated with interdisciplinary teams to support continuity of care and improve patient access to services.
- Addressed patient concerns, resolved issues, and escalated complex cases when appropriate.
- Maintained accurate documentation in compliance with HIPAA and healthcare regulations.
Administrative Operations Coordinator
Our Lady of the Lake Regional Medical Center
01.2019 - 07.2021
- Coordinated staffing operations and scheduling support across healthcare units to maintain continuity of patient care services.
- Tracked staffing metrics, monitored operational data, and generated reports to support workforce planning and service efficiency.
- Collaborated with leadership and interdisciplinary teams to address operational needs and maintain compliance standards.
- Maintained confidential employee and operational records in accordance with organizational policies.
Residential Advisor
Carville Job Corps
12.2015 - 01.2019
- Provided mentorship, behavioral support, and guidance to youth in a structured residential workforce development program.
- Assisted participants with life skills development, conflict resolution, accountability, and workplace readiness.
- Addressed behavioral concerns and implemented interventions to support participant success and program compliance.
- Maintained documentation of attendance, progress, and incident reports while collaborating with staff to support participant well-being.
Clinical Service Representative
Our Lady of the Lake Children’s Hospital
03.2008 - 09.2014
- Managed patient intake, scheduling, medical records, and telephonic patient support while maintaining HIPAA compliance.
- Served as a primary point of contact for patients and families, addressing concerns and coordinating care needs.
- Assisted with insurance verification, appointment coordination, and administrative support to improve clinic workflow and patient experience.
- Escalated clinical and service-related concerns to appropriate healthcare providers to ensure continuity of care.
Education
Master of Public Administration - MPA
Southern University and A&M College
Baton Rouge, LA12-2025
Bachelor of Science - Rehabilitation Counseling
Southern University and A&M College
Baton Rouge, LA12-2018
Diploma - Medical Assistant
Remington College
Baton Rouge, LA10-2008
Skills
- Care Coordination
- Member Engagement & Outreach
- Patient & Client Advocacy
- Health Risk & Needs Assessments
- Social Determinants of Health (SDoH)
- Care Planning Support
- Medicare & Medicaid Support Services
- Community Resource Coordination
- Interdisciplinary Team Collaboration
- Telephonic Member Support
- Preventive Care Coordination
- Conflict Resolution & De-escalation
- Healthcare Documentation & Case Notes
- HIPAA & Regulatory Compliance
- Customer Service Excellence
- Problem Solving & Critical Thinking
- Microsoft Office Suite
- Time Management & Multitasking
- Electronic Health Records (EHR)
- Case Management Documentation
- Data Tracking & Reporting
- Scheduling Systems
- HIPAA Compliance
- Telephonic Outreach
- Customer Relationship Management (CRM)
Affiliations
- Phi Alpha Alpha National Honor Society for Public Administration, Inducted 2025
- Southern University Student Rehabilitation Association (SUSRA)
Certification
- CPR Certification
- HIPAA Training
- Case Management Training
- Behavioral Intervention Training
Timeline
Program Operations Supervisor
South Central Planning and Development Commission
09.2022 - Current
Patient Financial Advisor
Our Lady of the Lake Regional Medical Center
08.2021 - 08.2022
Administrative Operations Coordinator
Our Lady of the Lake Regional Medical Center
01.2019 - 07.2021
Residential Advisor
Carville Job Corps
12.2015 - 01.2019
Clinical Service Representative
Our Lady of the Lake Children’s Hospital
03.2008 - 09.2014
Client Coordinator
Heavenly Haven Care Service
11.2007 - 12.2022
Bachelor of Science - Rehabilitation Counseling
Southern University and A&M College
Diploma - Medical Assistant
Remington College
Master of Public Administration - MPA
Southern University and A&M College