Benjamin Lash
San Francisco,CA
Summary
Results-driven and compassionate human services professional with over three years of experience supporting individuals from diverse backgrounds. In addition to my background as a case manager and career advisor specializing in reentry employment and housing stability, I currently serve as the Program Supervisor for one of The Salvation Army’s newest recovery-based transitional housing programs in San Francisco. In this role, I oversee a team of Program Assistants, manage 24-hour operations, and help develop program procedures that strengthen participant support and facility efficiency. With extensive experience in reentry services, homelessness response, and recovery-focused programming, I am committed to empowering individuals, fostering safe and supportive environments, and driving meaningful, long-term impact through effective coordination, communication, and client-centered practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Program Supervisor
The Salvation Army - The Way Out
09.2025 - Current
- Supervise a team of eight Program Assistants, ensuring 24/7 operational coverage and consistent delivery of services within a recovery-based transitional housing program.
- Oversee scheduling, shift management, and daily operational flow, maintaining smooth coordination across all shifts and departments.
- Develop and implement program procedures, staff tools, and workflow systems that support participant services, compliance, and overall program efficiency.
- Foster a supportive, trauma-informed environment by creating safe spaces for staff and participants to voice concerns, provide feedback, and collaboratively strengthen program operations.
Career Advisor
SF Goodwill
02.2024 - 09.2025
- Developed customized job search strategies for clients facing unique challenges such as extended gaps in employment or career transitions
- Partnered with educational institutions offering programs related to professional development activities designed to enhance employability skills
- Established strong relationships with local employers, expanding networking opportunities for clients seeking new career paths
- Served as a liaison between clients and prospective employers, promoting successful outcomes for both parties involved in the hiring process
Site Monitor
SF Community Health Center
04.2024 - Current
- Provided job search assistance to residents, including resume writing and interview preparation workshops, enhancing their employment opportunities
- Provided compassionate support and guidance, helping guests navigate available community resources
- Contributed to increased guest satisfaction by maintaining clean and organized facilities
- Improved safety at the shelter by vigilantly monitoring daily activities
Care Coordinator
Five Keys Schools and Programs
10.2022 - 02.2024
- Maintained accurate and up-to-date documentation of client records in accordance with HIPAA regulations
- Managed caseload efficiently while prioritizing high-risk cases requiring immediate attention or intervention
- Advocated on behalf of clients with external agencies, ensuring they receive the necessary support and services
- Assisted clients in securing stable housing through effective coordination with landlords and property managers
- Provided crisis intervention services as needed, de-escalating situations and connecting clients with emergency resources
- Built trusting relationships with clients by maintaining open lines of communication and demonstrating empathy for their individual experiences
- Maintained accurate records and documentation, tracking client progress towards goals and reporting outcomes to funding sources
Ambassador
Five Keys Schools and Programs
02.2022 - 10.2022
- Ensured an orderly living environment by conducting room checks, resolving conflicts, and addressing maintenance issues promptly
- Encouraged resident accountability and self-sufficiency through consistent enforcement of rules, expectations, and consequences for noncompliance
- Increased overall satisfaction among residents by actively listening to concerns and implementing improvements based on feedback
- Strengthened relationships between shelter staff members through clear communication and teamwork efforts during challenging situations
- Provided crisis intervention services when necessary, deescalating situations calmly and effectively
Community Ambassador
Hunters Point Family
10.2021 - 05.2022
- Increased Park safety by regularly inspecting equipment and reporting any issues promptly
- Improved bathroom efficiency by promptly addressing maintenance issues and coordinating with custodial staff
- Ensured guest safety by routinely inspecting facilities for potential hazards and addressing concerns promptly
- Demonstrated strong multitasking abilities by managing multiple tasks simultaneously while maintaining exceptional service quality
Education
Associate of Arts - Supervision & Management
City College of San Francisco
San Francisco, CA05.2026
High School Diploma - undefined
Myers Park High School
Charlotte, NCSkills
- Client Advocacy
- Multicultural Competence
- Career Counseling
- Networking Strategies
- Critical Thinking
- Individual Counseling
- Documentation Proficiency
- Care Coordination
- Data Integrity
- Performance tracking
- Staff Leadership
- Team Coordination
- Crisis Management
- Trauma-Informed Practices
- Operational Planning
- Procedure Development
- Crisis intervention
- Decision-making
Certification
Supervision and Management, City College of San Francisco - December 2024
Timeline
Program Supervisor
The Salvation Army - The Way Out
09.2025 - Current
Site Monitor
SF Community Health Center
04.2024 - Current
Career Advisor
SF Goodwill
02.2024 - 09.2025
Care Coordinator
Five Keys Schools and Programs
10.2022 - 02.2024
Ambassador
Five Keys Schools and Programs
02.2022 - 10.2022
Community Ambassador
Hunters Point Family
10.2021 - 05.2022
High School Diploma - undefined
Myers Park High School
Associate of Arts - Supervision & Management
City College of San Francisco