RACHEL MADRIGAL
Yuba City,USA
Summary
Professional with a proven track record in case management and client advocacy. Excelled in enhancing client well-being and employability through tailored service plans and effective communication, achieving significant improvements in client outcomes. Skilled in performance tracking and fostering multidisciplinary collaborations, demonstrating a results-driven approach with a focus on achieving tangible success.
Overview
10
10
years of professional experience
Work History
Program Supervisor
Bay Area Community Services
01.2025 - Current
- Supervise program operations, ensuring alignment with organizational goals and objectives.
- Develop training materials and facilitated onboarding for new team members.
- Monitored program performance to ensure compliance with regulatory standards.
- Run a Strengths assessment weekly meeting to ensure client care
Service Coordinator
Alta Regional Center
08.2024 - Current
- Providing case management and advocacy for persons with developmental disabilities.
- Assisting clients and their families in acquiring and maintaining assessed supports and services including transportation, vocational training, day programming, education, mental health services, medical care, and independent living training.
- Serving as an advocate for the client with community agencies; consulting with and assisting vendors with certifications, applications, and referrals; participation in the development of Individual Program Plans for clients.
- Monitoring these plans and revising them as necessary; completing all required forms, documentation, and reports in accordance with regulations and ACRC policies and procedures.
Employment Specialist
Hope Cooperative TLCS
10.2019 - 11.2023
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses. Developed customized employment plans for clients, resulting in successful job placements and long-term career growth.
- Established strong relationships with local employers to match clients in the mental health community as well as advocating for suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
Personal Service Coordinator
Hope Cooperative TLCS
09.2017 - 02.2019
- Enhanced client satisfaction by providing personalized support and addressing individual needs for clients in the mental health field.
- Developed strong relationships with clients, promoting trust and loyalty in personal services.
- Coordinated care for clients, ensuring timely delivery of essential services and support.
- Improved client outcomes by conducting comprehensive assessments and developing customized action plans.
Jail Navigator
Hope Cooperative TLCS
10.2015 - 02.2017
- Increased navigational accuracy by consistently updating and maintaining safety and behaviors in a jail setting.
- Supporting inmates with getting doc ready before leaving the facility such documentation as SSI renewal, GA, IDs or DL.
- Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.
- Creating a bridge for client communication by placing clients in crisis centers to ensure safety and allow for time on housing opportunities.
Education
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
Hooksett, NH10.2023
Skills
- Case Management
- Service monitoring and evaluation
- Client Advocacy
- Reports / documentation
- Individualized service plans
- Document management
LANGUAGES
Spanish
Professional Working
Timeline
Program Supervisor
Bay Area Community Services
01.2025 - Current
Service Coordinator
Alta Regional Center
08.2024 - Current
Employment Specialist
Hope Cooperative TLCS
10.2019 - 11.2023
Personal Service Coordinator
Hope Cooperative TLCS
09.2017 - 02.2019
Jail Navigator
Hope Cooperative TLCS
10.2015 - 02.2017
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
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