Herlina Sintauli
Banchero Disability Partner
Marysville,WA
26
years of professional experience
Experienced Human Services Professional with over 10 years in case management and service coordination for individuals with intellectual and developmental disabilities. Expertise in client assessment, crisis intervention, and benefits coordination, fostering independence and dignity. Collaborative leader skilled in advocating for quality services and positive outcomes through partnerships with community resources and stakeholders.
Work History
Program Supervisor
4 Years 3 Months- Supervise services supporting adults with intellectual and developmental disabilities.
- Coordinate with DDA Resource Managers, Case Managers, guardians, landlords, vocational agencies, healthcare providers, and community partners.
- Facilitate and participate in Person-Centered Service Planning (PCSP) meetings and assessments.
- Monitor client eligibility for SSI, Medicaid, Housing Assistance, Food Assistance, and related public benefits.
- Ensure compliance with DDA policies, WAC regulations, and agency standards.
- Review client records, progress reports, and service documentation for accuracy and regulatory compliance. Identify support needs and assist clients in accessing community resources and services.
- Train, mentor, and supervise Independent Living Advocates, Case Advocates, and Case Coordinators.
- Support crisis response activities and coordinate appropriate referrals.
Case Coordinator
4 Years 2 Months- Provided case management services for individuals with developmental disabilities.
- Facilitated person-centered planning meetings with clients, families, guardians, and DDA representatives.
- Coordinated medical, mental health, housing, employment, and community support services.
- Maintained complete and accurate case files in compliance with DDA and WAC requirements.
- Assisted clients in maintaining Medicaid, SSI, Social Security, and housing program eligibility.
- Responded to client crises and coordinated service interventions and referrals.
- Advocated for client rights, informed choice, and community inclusion.
- Trained new staff on case coordination processes and best practices, fostering a collaborative team environment.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
Primary Staff /Case Advocate
2 Years- Supported clients with medical, social, financial, and community-based services.
- Assisted clients in maintaining eligibility for public benefits and transportation programs.
- Coordinated appointments and follow-up services with providers and support teams.
- Supported implementation and documentation of individual service goals.
- Maintained records in compliance with DDA and WAC standards.
- Developed strong working relationships with opposing counsel, fostering a collaborative environment for dispute resolution.
- Developed strategies to resolve cases in client's best interest.
Site Coordinator of a home care
2 Years 5 Months- Ensure that care is provided according to all relevant policies, procedures and regulations
- Tracked inventory levels of supplies and resources used in home care
- Recommended changes and improvements to the program
- Consult with family members and other supports to ensure that care is ongoing and that all client needs are identified and met
- Provided relevant information to health care professionals to support coordinated client care
- Consulted with family members and support networks to ensure ongoing care and comprehensive identification of client needs
- Transport home care clients to appointment and activities
- Transport home care clients to appointments and activities
- Follow medical instructions carefully and consistently
- Organize time and resources based on the individual needs of clients.
Independent Living Advocate
1 Year 1 Month- Supports clients to plan and carry out habilitation tasks and needs in accordance with their goals (Person Centered Plans)
- Encouraged self-motivation in task completion through effective persuasion and negotiation
- Maintained clients' checkbooks and ledgers and ensured timely bill payments.
- Promotes self-motivated completion of tasks through persuasion and negotiation
- Supports and promotes clients' competence by encouraging them to complete all tasks of which they are capable of
- Encourages each client to plan activities in accordance with his/her interests
- Supports each client's right to choice and emphasizes client empowerment in decision making (ensures that decisions are well informed and are respected)
Relief House Manager
6 Years 1 Month- Assisted House Manager and Administrator with house paperwork to ensure compliance and organization
- Communicate with the guardian and Social service
- Attend IISP meeting
- Make all of Doctor's Appointment for the clients
- Update all of Client's Information on Therap system
- Prepare monthly and Daily Client's Schedule
- Ensured clients received necessary support and services to meet their individual needs
- Oversaw daily household operations to ensure all needs were met.
Accounting and Finance Assistant Manager
1 Year- Compiled financial reports for management review
- Advised operating management on cost effects of existing and negotiated contracts.
- Oversee and review all Accounts Receivable / Payable and cash department
- Updated and organized accounting records for accurate financial reporting
- Make Bank Reconciliation
- Make Schedule payment
- Processed check payments for vendor invoices
- Coordinated scheduled payments to manage cash flow
- Performed bank reconciliations to ensure accuracy of financial records
- Compiled monthly inventory reports to track stock levels
- Filing all of payment voucher, receipt voucher, invoice
- Created invoices for client billing and revenue tracking and coordinate with Tax department for any tax matters
- Prepare Invoice and coordinate with Tax department for any tax matters
- Filling all of payment voucher, receipt voucher, invoice
- Work directly with Indonesian customs department, freight forwarders, customs brokers and shipping companies
- Detailed knowledge of shipping documents and shipping procedures
- Handle shipping documents for custom clearance in multiple countries to avoid shipment delays.
Accounting and Finance Assistant Manager
10 Months- Facilitated communication with external auditor to streamline audit processes
- Supervised the formulation and documentation of departmental operating procedures.
- Supervises the formulation and documentation of Departmental operating procedures, reviews internal control procedures and corrects weakness there in
- Supervised financial operations to ensure compliance and accuracy
- Generated monthly close of financial statements prepared management report concerning purchases, sales and inventory
- Prepared financial statement; determined income and expenses of each product
- Examined journal vouchers, General Ledger, Reconciliations and numerous analyses including Profit and Loss variances, intercompany accounts and aging
- Analyze and report on significant variances from forecast
- Perform cash management and cash flow
- Oversaw and reviewed accounts receivable, accounts payable, and cash management for accuracy and efficiency
- Prepare Inventory report (monthly and yearly) and make Inventory adjustment
- Directed activities of one staff member in cashier department
- Overseas preparation of special and routine accounting reports to management, including financial statement
Product Support Engineer
1 Year 2 Months- Trained users on accounting software (Tally Acct Software) and payroll software to enhance user proficiency
- Implemented financial processes for each client to ensure compliance and efficiency
- Be an Accounting and Finance consultant for our client
- Developed customized programs to meet specific client requisitions and improve service delivery
- Learned and tried other accounting software like SAP, M.Y.O.B.
Accounting and Finance Supervisor
1 Year- Generated monthly and yearly financial statements using accounting software to provide accurate financial insights.
- Prepared and analyzed A/R and A/P report and made A/R and A/P aging
- Developed job costing analysis for manufacturing production to enhance budgeting and resource allocation.
- Prepared finances ratio analysis
- Managed production labor effectively.
- Checked all my staff report (cashier, storage man)
- Made inventory report, and make Purchase order for inventory
- Made inventory report, and made Purchase order for inventory
- Executed bank reconciliations to ensure accuracy of financial records and identify discrepancies.
- Responsible for import items
- Maintained accurate financial records as bookkeeper
Senior Accountant
1 Year 5 Months- Prepared income statements for central office and factory to ensure accurate financial reporting
- Made Income Statement for central office and factory
- Made purchase order if the machines less than 2 left
- Made a quotation for our customer
- Made purchase order if the machines lest than 2 left
- Prepared A/R and A/P reports along with aging reports to monitor and manage accounts receivable and payable
Education
MBA - General Management
Bachelor of Accounting and Business Administration - Accounting and Business Administration
Skills
Resource Case Management
Developmental Disabilities Services
Service planning
Client Assessments
Eligibility Determination
Crisis intervention
Service Coordination
Public Benefits Navigation
Medicaid & SSI Programs
Regulatory compliance
Family Support Services
Client advocacy
Home visits
Case Documentation
Report Writing
Interagency Coordination
Cultural Competency
Data Management
Case Management Software
Degrees
- BA
- MBA
Timeline
Program Supervisor
Banchero Disability Partner
05.2022 - CurrentRead More
Case Coordinator
Banchero Disability Partner
03.2018 - 05.2022Read More
Primary Staff /Case Advocate
Banchero Disability Partner
03.2016 - 03.2018Read More
Independent Living Advocate
Banchero Disability Partner
02.2015 - 03.2016Read More
Site Coordinator of a home care
Provail
03.2014 - 08.2016Read More
Relief House Manager
Horrigan Enterprises
01.2008 - 02.2014Read More
Accounting and Finance Assistant Manager
Dyna Air
10.2005 - 10.2006Read More
Accounting and Finance Assistant Manager
Petronas Niaga Indonesia
05.2004 - 03.2005Read More
Product Support Engineer
Matracom Indo Sejati
11.2002 - 01.2004Read More
Accounting and Finance Supervisor
Fantasi Rekasembada
08.2001 - 08.2002Read More
Senior Accountant
Sinar Cahaya Cemerlang
03.2000 - 08.2001Read More
Universitas Advent Indonesia
Bachelor of Accounting and Business Administration from Accounting and Business Administration
Read More
La Sierra University
MBA from General Management
Read More