Donnis (Dedi) Purdy
Rockmart,GA
Summary
Dedicated accounting professional specializing in accounts payable and receivable management. Committed to ensuring accurate financial records while implementing process improvements that enhance operational efficiency. Leverages strong analytical skills to resolve discrepancies and improve customer interactions, supporting overall business objectives.
Overview
21
21
years of professional experience
Work History
Administrative Accountant
Southeastern Industrial Plactics
Smyrna, Georgia
08.2025 - Current
- Managed accounts payable and receivable processes for efficient financial operations.
- Reviewed, reconciled, and processed accounts payable invoices for accuracy and completeness.
- Maintained accurate financial records using accounting software systems.
- Prepared monthly financial statements to support organizational decision-making.
- Coordinated with vendors to resolve billing discrepancies and inquiries.
- Collaborated with internal teams to ensure timely completion of projects relating to accounts payable processes.
- Collaborated with cross-functional teams to streamline administrative processes.
Billing Accountant
Peachtree Pest Control
Woodstock, GA
01.2025 - 07.2025
- Processed and applied incoming payments through checks, electronic transfers, and credit cards.
- Reconciled payment discrepancies and resolved issues in payment applications to enhance accuracy.
- Monitored accounts receivable to ensure timely collections and uphold accurate financial records.
- Generated reports on payment activities, outstanding balances, and key metrics for management review.
- Identified and implemented improvements in payment processing for enhanced efficiency and accuracy.
- Collaborated with customer service team to address inquiries regarding payments and accounts.
- Maintained documentation of payment processes for compliance and audit purposes.
- Assisted in developing and implementing payment policies and procedures.
Receptionist/Accounts Payable & Receivable
Art Plumbing Company
Smyrna, GA
05.2023 - 07.2024
- Accounts Payable & Receivable
- Managed invoice and purchase order processing to ensure timely payments and accurate financial records.
- Performed secretarial duties including typing letters, printing new hire packets, greeting vendors and new customers, and organizing and distributing incoming mail to facilitate smooth office operations.
- Answering incoming calls
- Data Entry
- Processed customer relationship management data to improve client interactions and support relationship management efforts.
- (Commercial plumbing company)
Consumer Relations Sr. Analyst
SouthStar Energy, Inc.
Atlanta, GA
03.2018 - 05.2023
- Resolved complaints and escalated concerns from Georgia and other marketer commissions offices, ensuring customer satisfaction and adherence to regulatory standards.
- Crafted responses to formal complaints and letters, addressing customer issues effectively and maintaining company reputation.
- Provided excellent customer service to consumers by resolving their needs.
- Resolve customer's billing issues and determine if there is a systematic or processing error.
- Analyze new enrollments or price plan changes received online or through call center that fail due to systematic or processing errors.
- Research fraud affidavits to determine if a customer's personal information was used to set up an account in error or if fraud activity was used.
- Executed pricing overrides to rectify billing discrepancies, enhancing accuracy in customer accounts..
- Facilitated team training sessions to enhance skills and update knowledge. Updating the team's process and procedure manual.
- Support the Florida, Ohio, and Illinois Accounts Payable/Receivable transactions.
- Supported leadership with projects and other tasks.
- (Partner utility company of Southern Gas Company and Corporate office of Georgia Natural Gas)
Benefits Admin Enrollment Specialist
OneDigital, Inc.
Atlanta, GA
11.2014 - 03.2018
- Managed the online processing of groups' employee base, including enrollments, address changes, ID card requests, summary of benefits requests, and rate questions.
- Provided excellent service to internal and external customers regarding enrollment needs, claims resolution, and policy issues via phone, fax, or email.
- Researched and resolved enrollment errors and escalated claims issues to enhance overall enrollment accuracy and satisfaction.
- Managed resolution of claims and billing issues, collaborating with Customer Advocate Advisors for effective group management.
- Developed relationships with national carrier partners to address coverage questions and facilitate claims resolution while ensuring confidentiality and secure access to carrier websites and enrollment systems.
- Protected and secured consumers' personal, confidential, and identifiable information in a professional manner, adhering to the Health Insurance Portability and Accountability Act (HIPAA).
- Deliver training for new hires and manage the team's Process and Procedures manual.
- (National Insurance Broker to small and mid-sized group in the areas of medical, dental, vision and ancillary policies)
New Business Administrator
Infosys BPO Limited.
Atlanta, GA
07.2012 - 06.2014
- Collaborated with USAA members to gather underwriting requirements for approval processing and resolved claim issues
- Order exams, medical records and inspections reports for underwriting review
- Researched claim issues and took actions to ensure accurate claim filing with carriers
- Researched and resolved enrollment or termination errors
- Developed new training and updated existing process and procedure manual to enhance onboarding efficiency
- Mentored and trained new employees
- (Outsource company handling Customer Service for USAA members' insurance needs)
Senior Case Manager/Administrative Assistant to President
The Dempsey Companies
Atlanta, GA
06.2011 - 07.2012
- Managed President's cases by coordinating exams, obtaining medical records, and securing inspection reports to ensure timely processing.
- Negotiated favorable offers with carrier underwriters while streamlining workflow for efficient case management.
- Cultivated strong professional relationships with Bramco carriers and other agencies to enhance collaboration and support client needs.
- Researched medical conditions to appeal for better offers with the carriers to enable negotiations for the most favorable offer available for clients.
- Coordinated and planned meetings with team members.
- Routed incoming calls and conducted outgoing calls.
- (Insurance Brokerage Company for Life, Annuity, Long Term Care and Disability Insurance to individuals and businesses)
Field Underwriter
Nease, Lagana, Eden & Culley, Inc.
Atlanta, GA
02.2006 - 06.2011
- Negotiated with carrier underwriters for competitive quotes, researching medical conditions to appeal for optimal offers.
- Researched medical conditions to appeal for better offers with the carriers
- Cultivated strong professional relationships with M carriers to improve collaboration and facilitate smoother policy processing.
- Executed carrier paperwork to ensure timely and accurate processing of customer policies.
- Oversaw and coordinated all aspects of producer cases to ensure timely processing.
- Administrative support to include ordering Exams, Medical Records and Inspection Reports
- Drafted and executed correspondence via email and regular mail with customers and carriers
- Handled incoming and outgoing calls from customers, carriers and sales to ensure questions answered and issues resolved
- (Insurance Brokerage Company for Life Insurance for individuals)
Education
High School Diploma -
Villa Rica High School
Villa Rica05-1987
Skills
- Accounts payable
- Accounts receivable
- Invoice processing
- Payment reconciliation
- Bookkeeping
- Regulatory Compliance
- Process improvement
- Data analysis
- Office Administration
- Executive administration
- Administrative support
- Sales support
- Cross-Functional Collaboration
- Team collaboration
- Time management
- Event Coordination
- Research & Analysis
- Customer Service
- Problem solving
- Critical Thinking
- Relationship Management
- Purchase order management
- Bookkeeping
- Regulatory Compliance
Timeline
Administrative Accountant
Southeastern Industrial Plactics
08.2025 - Current
Billing Accountant
Peachtree Pest Control
01.2025 - 07.2025
Receptionist/Accounts Payable & Receivable
Art Plumbing Company
05.2023 - 07.2024
Consumer Relations Sr. Analyst
SouthStar Energy, Inc.
03.2018 - 05.2023
Benefits Admin Enrollment Specialist
OneDigital, Inc.
11.2014 - 03.2018
New Business Administrator
Infosys BPO Limited.
07.2012 - 06.2014
Senior Case Manager/Administrative Assistant to President
The Dempsey Companies
06.2011 - 07.2012
Field Underwriter
Nease, Lagana, Eden & Culley, Inc.
02.2006 - 06.2011
High School Diploma -
Villa Rica High School