Donnita Workeman
District Heights,MD
Summary
To obtain a position that will allow me to gain experience in a professional environment and utilize my current skill set. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Postal Carrier
USPS
01.2018 - 11.2023
- Planned and cased mail in sequence of delivery for designated route.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Handled mail and packages with care to prevent damage during delivery.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Leasing Agent
Icon Management
03.2020 - 01.2022
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
Flight Attendant
Ronald Reagan Airport
07.2016 - 07.2018
- To keep passengers safe and to ensure that everyone follows security regulations
- To make flights comfortable and enjoyable for passengers
- Interacting with customers, taking orders and serving snacks and drinks
- Most important responsibility is to help passengers in the event of an emergency.
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Waitress/Hostess
Stonefish Grill
02.2014 - 07.2016
- Providing excellent customer service
- Interacting with customers, taking orders and serving food and drinks
- Know menu items and be able to describe them appropriately to guests
- Work with other servers and be a team player.
Home Aide
Private Caregiving
07.2014 - 05.2015
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise
- Assists patient by providing personal services, such as bathing, dressing, and grooming
- Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions.
Education
High School Diploma -
Knightdale High School
Knightdale, NC05.2013
Skills
- Mail Sorting
- Vehicle Loading
- Route Management
- Supply Management
Timeline
Leasing Agent
Icon Management
03.2020 - 01.2022
Postal Carrier
USPS
01.2018 - 11.2023
Flight Attendant
Ronald Reagan Airport
07.2016 - 07.2018
Home Aide
Private Caregiving
07.2014 - 05.2015
Waitress/Hostess
Stonefish Grill
02.2014 - 07.2016
High School Diploma -
Knightdale High School