LaTrecia Jacobs
Summary
Service-oriented individual with 20 years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of customer service and time management with established processes and procedures.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
26
26
years of professional experience
Work History
Postal Carrier
USPS
03.2013 - Current
- Routed all classes of mail in sequence of delivery along established route.
- Handled undeliverable mail in accordance with established procedures.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Furnished customers with postal information and provided change of address information and other related postal forms.
- Obtained receipts for registered and certain insured mail.
- Sold stamps and money orders to mail customers along daily route.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Scanned labels on letters or parcels to confirm receipt.
- Used road maps or GPS to verify routes and designated addresses.
- Recorded address changes to redirect mail for residences or businesses.
- Delivered various types of mail on routes according to strict timelines.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Delivered mail to residents and business within assigned area.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Provided change-of-address cards and other postal forms upon customer request.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Bundled mail in preparation for delivery or transportation to relay boxes.
Security Officer
Securitas Security Services USA
09.2023 - 10.2024
- Monitored premises to ensure safety and security protocols were consistently followed.
- Conducted regular patrols to detect and prevent unauthorized access or incidents.
- Responded swiftly to alarms, emergencies, and incidents, ensuring minimal disruption.
- Collaborated with law enforcement during investigations to enhance security measures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Led team in crisis management drills, enhancing preparedness for real-world scenarios.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Implemented enhanced surveillance measures leading to improved incident response times.
- Developed and maintained incident reports, ensuring thorough documentation for analysis.
- Trained new security personnel on protocols, emergency procedures, and compliance standards.
- Collaborated with law enforcement during investigations and emergency situations.
- Responded promptly to incidents, documenting details for accurate reporting.
Store Manager
Timewise Food Store
02.2000 - 03.2013
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
GED -
Booker T Washington High School Houston Texas
09.2002
Skills
- Route Planning
- Vehicle Inspections
- GPS Use
- Mileage Documentation
- High-Priority Mail
- Insured Mail Procedures
- Mail Sorting
- Friendly, Positive Attitude
- Planning & Organizing
- Supervision & Leadership
- Good Work Ethic
- Customer Service
- PPE Use
- Relationship Building
- Critical Thinking
- Conflict Resolution
Timeline
Security Officer
Securitas Security Services USA
09.2023 - 10.2024
Postal Carrier
USPS
03.2013 - Current
Store Manager
Timewise Food Store
02.2000 - 03.2013
GED -
Booker T Washington High School Houston Texas