Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherrie Sarvis Gerritsen

Touqerville,UT

Summary

Dynamic and detail-oriented professional with extensive experience at USPS, excelling in customer service and time management. Proven track record of enhancing delivery efficiency and resolving customer issues effectively. Skilled in route planning and conflict resolution, consistently ensuring timely and accurate mail delivery while maintaining high customer satisfaction.

Overview

20
20
years of professional experience

Work History

Postal Carrier

USPS
03.2023 - 02.2024
  • Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
  • Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
  • Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
  • Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
  • Adapted quickly to changing conditions due to weather or traffic, adjusting routes as needed while maintaining punctuality in deliveries.
  • Handled sensitive materials, such as confidential documents and pharmaceutical deliveries, with discretion and care.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Provided exceptional customer service by answering inquiries and addressing concerns professionally and courteously.
  • Ensured proper handling of fragile packages, resulting in reduced damage claims from customers.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Planned and cased mail in sequence of delivery for designated route.
  • Increased mail delivery efficiency by accurately sorting and organizing mail according to assigned routes.
  • Delivered registered and certified mail items with care, ensuring proper documentation was obtained upon receipt from recipients.
  • Continuously updated knowledge of postal regulations and best practices through ongoing training and professional development opportunities.
  • Assisted customers in understanding postal services offered, helping them select the best options for their mailing needs.
  • Enhanced customer satisfaction by promptly resolving issues related to misdelivered or missing mail items.
  • Received positive feedback from customers regarding professionalism and promptness in delivering their mail.
  • Contributed to team success by effectively collaborating on projects such as reorganizing delivery routes for maximum efficiency.
  • Implemented organizational strategies for efficient sorting of incoming mail at the post office prior to distribution.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Developed strong relationships with local businesses along delivery route, facilitating smooth pick-up and drop-off processes.
  • Maintained organized records of all delivered and returned mail items for accurate tracking purposes.
  • Collaborated with fellow postal carriers to ensure optimal coverage during peak seasons or staff absences.
  • Streamlined route planning through the use of GPS technology, enabling timely and accurate deliveries.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Handled mail and packages with care to prevent damage during delivery.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Utilized mail processing machines in weighing, stamping and processing mail items.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.

Money Room Clerk

Lowes Home Improvment
11.2018 - 01.2023
  • Ensured the safe storage of large sums of cash by adhering to strict security protocols, mitigating risks associated with theft or loss of company assets.
  • Enhanced security measures for the money room by conducting regular audits and maintaining an updated log of all transactions.
  • Contributed to a positive work environment by maintaining a professional demeanor and fostering teamwork among colleagues within the money room department.
  • Assisted management with budget preparation by providing accurate records of all money room operations, including cash inflows and outflows.
  • Contributed to increased profitability by identifying discrepancies during routine audits, rectifying any issues promptly to avoid further complications.
  • Improved cash handling efficiency by implementing new counting procedures and organizing currency in a systematic manner.
  • Maintained high levels of accuracy and attention to detail, minimizing errors in daily cash reconciliations.
  • Maintained strict confidentiality regarding sensitive financial information, safeguarding company assets from potential breaches or leaks of proprietary data.
  • Increased efficiency within the department through continuous process improvement initiatives aimed at reducing manual tasks and automating routine processes where possible.
  • Supported company growth initiatives by effectively managing increased workloads during peak seasons or promotional events.
  • Ensured compliance with federal regulations relating to cash handling practices, mitigating potential risks associated with non-compliance penalties or fines.
  • Streamlined communication with other departments by using clear and concise reporting methods, ensuring accurate financial information was relayed promptly.
  • Organized and managed daily cash flow by accurately recording all transactions in a timely manner, minimizing any discrepancies or delays in the reconciliation process.
  • Collaborated closely with internal departments such as sales or accounting teams to resolve any discrepancies related to transactions or balances quickly and efficiently.
  • Provided exceptional customer service when interacting with clients who required assistance while utilizing money room services or facilities during business hours.
  • Optimized the sorting process for bills and coins, resulting in faster turnaround times for cash deposits.
  • Reduced discrepancies in cash counts by implementing thorough training sessions for new staff members on proper cash handling techniques.
  • Exhibited excellent problem-solving skills when faced with unexpected challenges, developing and implementing effective solutions to maintain smooth operations.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Performed daily cash reconciliations to determine accuracy of financial reports.
  • Prepared bank deposits and corporate cash shipments.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.
  • Sorted and counted coin and currency to make change for associates.
  • Researched and resolved account discrepancies.
  • Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
  • Investigated financial inconsistencies to solve discrepancies and reported to manager.
  • Utilized POS System to enter customer transactions and accurately record all sales.
  • Oversaw, balanced and managed change fund to facilitate customer transactions.
  • Reconciled and recorded receipts, incoming cash, and other fiscal transactions.
  • Examined financial statements and records to collect important details and verify calculations.
  • Investigated and resolved inquiries with billing and invoicing.
  • Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts.
  • Operated computers programmed with accounting software to record, store and analyze information.
  • Monitored transactions and customer behavior to identify signs of fraud.
  • Properly processed deposits, withdrawals and payments for average of Number customers daily.
  • Maintained, organized and stocked teller window areas.

Head Cashier

Lowes Home Improvment
06.2005 - 11.2018
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Led cashiers and associates in providing thoughtful customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Processed both cash and card purchases and returns.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
  • Facilitated and logged store opening, closing, and shift changes.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
  • Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
  • Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Contributed to store promotions by informing customers of available discounts or special offers at checkout.
  • Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Maintained stock to meet expected customer demand.
  • Conducted daily sales reports to track performance and identify areas for improvement.
  • Ensured compliance with financial and security policies, safeguarding store assets.
  • Coordinated with management team to develop and implement customer loyalty programs.
  • Promoted culture of excellence and continuous improvement among cashier team.
  • Contributed to achieving store sales targets by suggesting additional purchases to customers, based on their needs and preferences.

Disbatcher

GTS
03.2024 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
  • Resolved conflicts between field units, ensuring smooth operation and team cohesion.
  • Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
  • Coordinated logistics for field units, optimizing routes for faster response times.
  • Enhanced team morale by fostering supportive and collaborative work environment.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.

Education

Suwannee High School
Live Oak, FL

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Stress tolerance
  • Time management
  • Dispatching procedures
  • Problem-solving
  • Customer relations
  • Dispatch coordination
  • Schedule management
  • Updating logs
  • Route planning
  • Schedule coordination
  • Customer relationship management
  • Route navigation
  • Routing orders
  • Service coordination
  • Service planning
  • Conflict resolution
  • Traffic monitoring
  • Verifying coverage
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Map reading
  • Record keeping
  • Geographical expertise
  • Vehicle coordination
  • Workflow prioritization
  • Navigation support
  • Coordinating urgent deliveries
  • Monitoring field personnel
  • Adjusting routes
  • Radio communication
  • Call handling
  • Driver communication
  • Processing orders
  • Critical thinking
  • Multitasking Abilities
  • Effective communications
  • Organizational skills
  • Excellent communication
  • Teamwork and collaboration
  • Route planning and adjustment
  • Dispatch recordkeeping
  • Paperwork processing
  • Multitasking
  • Task prioritization
  • Creative thinking
  • Communication management
  • Verbal communication
  • Customer request management

Timeline

Disbatcher

GTS
03.2024 - Current

Postal Carrier

USPS
03.2023 - 02.2024

Money Room Clerk

Lowes Home Improvment
11.2018 - 01.2023

Head Cashier

Lowes Home Improvment
06.2005 - 11.2018

Suwannee High School

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Sherrie Sarvis Gerritsen