Mikayla Herthel
LOUISVILLE,KY
Summary
Dedicated Postal Carrier with expertise in postal operations and procedures. Delivered mail accurately and on time while maintaining the confidentiality of sensitive materials. Cultivated strong customer relationships to enhance trust and satisfaction, demonstrating commitment to service excellence.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Postal Carrier
United States Postal Service, USPS
LOUISVILLE, KY
02.2023 - Current
- Delivered letters, parcels, and certified items following USPS service standards.
- Sorted mail and packages for efficient route delivery across assigned postal areas.
- Scanned packages using handheld devices for delivery tracking and status updates.
Debt Collector
Indiana Department of Revenue
Jeffers, IN
10.2021 - 01.2022
- Contacted taxpayers to discuss balances and payment arrangement options.
- Interpreted account histories to identify next collection steps.
- Reviewed delinquent tax accounts for Indiana Department of Revenue collection action.
Education
Some College (No Degree) -
Ivy Tech Community College of Indiana
Sellersburg, INSkills
- Route delivery
- Mail sorting
- Handheld scanning
- Package tracking
- Delivery routing
- Postal operations
- Route planning
- Postal regulations
- Address verification
- Customer service
- Problem resolution
- Dispute resolution
- Detail orientation
- Time optimization
- Communication effectiveness
- Records management
- Account review
- Sorting equipment operation
Languages
English
Professional
Certification
- CDL
Timeline
Postal Carrier
United States Postal Service, USPS
02.2023 - Current
Debt Collector
Indiana Department of Revenue
10.2021 - 01.2022
Some College (No Degree) -
Ivy Tech Community College of Indiana