Ruby Alexander
Ypsilanti,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Postal Carrier
USPS, United States Postal Service
Ypsilanti, Michigan
09.2021 - Current
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Distributed mail/packages on foot to residences and businesses daily.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Helped customers by carrying oversized parcels inside residences.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Sous Chef
St. Joseph Mercy Hospital
Ypsilanti, MI
12.2019 - 08.2021
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Mentored kitchen staff to prepare each for demanding roles.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Developed full, tasting, and special events menus to meet establishment needs and maintain strong customer levels.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Disciplined and dedicated to meeting high-quality standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Monitored and controlled overhead and production costs with responsibility for profit and loss.
Logistics/Driver Manager
J&R Logistics
Ypsilanti, MI
12.2013 - 09.2019
- Coordinated with drivers to organize timely pickup and delivery.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Addressed driver communications and provided required data to drivers.
- Implemented and supported company quality and safety improvement efforts.
- Recruited, trained and assessed [5] drivers and qualifications of each as per driving laws.
- Organized records of vehicles, schedules and completed orders.
- Assessed [Box Trucks] and [Non CDL] vehicles, managed maintenance and arranged for quality vehicles and personnel when needed.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Conducted research to address shipping errors and packaging mistakes.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Expedited resolutions of shipping errors and packaging mistakes.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Created and enforced detailed organization processes to increase quality and service standards.
- Tracked production and quality control systems to proactively identify deficiencies.
- Led value-added customer service team that consistently over-delivered on customer expectations.
- Prospected for leads to build pipeline and convert to sales opportunities.
Lead First Cook
MotorCity Casino Hotel
Detroit, MI
11.2002 - 11.2013
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Transitioned between breakfast and lunch service.
- Ordered and received products and supplies to stock kitchen areas.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Maintained central standardized recipe and ingredient repository with nutritional and cost information.
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
- Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Met production requirements for banquet and outlet desserts and breakfast pastries.
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
Education
Oakland Community College
Farmington Hills, MIBBA - Business Management
Washtenaw Community College
Ann Arbor, MI05.2024
Skills
- Registered mail protocols
- Mail-sorting and delivery sequence
- Route Navigation
- Address management system
- Local area route knowledge
- Self-Motivated
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Multitasking Abilities
- Planning and Coordination
- Decision Making
- Interpersonal Communication
- Training and Development
- Flexible and Adaptable
- Organization and Time Management
Certification
Serv Safe Management Certification 12/09/2019- Current
Timeline
Postal Carrier
USPS, United States Postal Service
09.2021 - Current
Sous Chef
St. Joseph Mercy Hospital
12.2019 - 08.2021
Logistics/Driver Manager
J&R Logistics
12.2013 - 09.2019
Lead First Cook
MotorCity Casino Hotel
11.2002 - 11.2013
Oakland Community College
BBA - Business Management
Washtenaw Community College