Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Donnovan Diaz

Macon,GA

Summary

A hard working individual who is always looking to improve. I have made it a goal to learn and grow as much as I can in any career field that I find myself in. With a vast knowledge of computers and software, I am efficiently able to work around any issues that tend to come up.

Overview

7
7
years of professional experience

Work History

Customer Support Specialist

Eagleview Technologies
08.2024 - Current
  • Answer inbound calls and provide technical and account support to customers.
  • Assist clients with troubleshooting software and report related issues.
  • Document and track customer interactions in sales force.
  • Provide prompt resolutions to customer concerns, ensuring high satisfaction levels.
  • Collaborate with team members to improve call center operations and service quality.
  • Researched and identified solutions to technical problems.

Teller

Robins Financial Credit Union
11.2022 - 08.2024
  • Processed customer transactions, including deposits, withdrawals, and loan payments, accurately and efficiently.
  • Balanced cash drawer daily and maintained accurate records of all transactions.
  • Assisted customers with account maintenance and resolving any issues or discrepancies.
  • Promoted bank products and services to customers to help meet their financial needs.
  • Adhered to all bank policies and procedures to ensure compliance with regulatory requirements and reduce risks.

Waiter

El Dorado Mexican Grill
11.2021 - 11.2022
  • Provided great customer service by taking food and beverage orders, delivering them accurately.
  • Ensured guests had a positive dining experience.
  • Worked to make sure all guest were helped in a timely manner.
  • Communicated with kitchen staff to ensure orders had gone through on system.
  • Adhered to all food safety and sanitation guidelines to maintain a clean and safe dining environment for guests.

Supervisor

Decadent Dessert and Coffee Bar
11.2020 - 11.2021
  • Supervised team to insure orders are properly completed and labeled.
  • Logged inventory and ordered supplies as needed.
  • Took and logged custom orders placed over phone and in person.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Barista/Training Supervisor

Starbucks
04.2018 - 11.2020
  • Demonstrated leadership skills by overseeing and training new baristas to provide high-quality coffee drinks and exceptional customer service.
  • Crafted Beverages and food.
  • Took orders on POS system.
  • Put up and counted inventory to ensure shipments were correct.
  • Cleaned counters, machines, utensils, and seating areas daily.

Education

Associates - Information Technology

Georgia Military College
Milledgeville, GA
07.2025

High School Diploma -

Howard High School
Macon, GA
05.2019

Skills

  • Customer Service & Call Handling
  • Detail Oriented
  • Multi-Tasking
  • Time Management
  • Problem Solving
  • Computer Literate
  • Bilingual (English & Spanish)
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Access

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Customer Support Specialist

Eagleview Technologies
08.2024 - Current

Teller

Robins Financial Credit Union
11.2022 - 08.2024

Waiter

El Dorado Mexican Grill
11.2021 - 11.2022

Supervisor

Decadent Dessert and Coffee Bar
11.2020 - 11.2021

Barista/Training Supervisor

Starbucks
04.2018 - 11.2020

Associates - Information Technology

Georgia Military College

High School Diploma -

Howard High School

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