Donny Estes
Senior Mail Clerk
Everett,WA
Summary
Reliable, personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing customer needs. Successful in working within collaborative environments.
Overview
24
24
years of professional experience
Work History
Senior Mail Clerk
Optum
Everett, WA
01.2018 - Current
- Improved mail processing efficiency by organizing and streamlining incoming and outgoing mail operations.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
- Assisted in reducing organizational costs by regularly monitoring postage expenses and implementing cost-saving initiatives.
Donny Does Music (Mobile Event DJ)
Owner-Operator
Everett, WA
07.2000 - Current
- Enhanced audience engagement by incorporating interactive elements and innovative mixing techniques during live performances.
- Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
- Collaborated with clients to ensure seamless entertainment transitions and overall guest satisfaction.
- Generated repeat business through exceptional customer service, attention to detail, and dedication to creating memorable experiences.
- Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
- Communicated closely with clients to determine music styles best suited for wedding, bar mitzvah or other events.
Lead Courier
The Everett Clinic (Optum)
Everett, WA
11.2011 - 01.2018
- Improved delivery efficiency by streamlining route planning and prioritizing time-sensitive shipments.
- Ensured timely deliveries by maintaining open communication with dispatchers, drivers, and customers.
- Enhanced customer satisfaction by providing professional, courteous service during pickups and deliveries.
- Collaborated with team members to optimize daily operations and minimize delays in the delivery process.
- Optimized fleet usage through careful analysis of historical data related to vehicle performance, maintenance needs, and operational trends.
Leasing Agent
Rental Management Company
Arlington, WA
11.2008 - 11.2009
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Conducted property tours to highlight features of properties.
Sales Associate
Sears
Everett, WA
07.2002 - 11.2008
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
General Studies
Everett Community College
Everett, WAAssociate of Arts - Radio And Television Broadcasting
National Broadcasting School
Seattle, WASkills
- Handling and Sorting Mail
- Staff Development
- Customer Service
- Route Management
- Route Planning
- Courier Services
- Excellent Driving Skills
- Clean Driving Record
- Effective Communication Techniques
- Time Management Mastery
- Organizational Skills Development
- Multitasking Capabilities
Timeline
Senior Mail Clerk
Optum
01.2018 - Current
Lead Courier
The Everett Clinic (Optum)
11.2011 - 01.2018
Leasing Agent
Rental Management Company
11.2008 - 11.2009
Sales Associate
Sears
07.2002 - 11.2008
Donny Does Music (Mobile Event DJ)
Owner-Operator
07.2000 - Current
General Studies
Everett Community College
Associate of Arts - Radio And Television Broadcasting
National Broadcasting School