Donovan Blair
Nashville,TN
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Proficient in Toast, budget management, inventory, and P&L reports
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
JKB/Good Time Design
08.2022 - Current
- Handled all orders and inventory, maintaining a sub 5% total variance month over month.
- Curated seasonal cocktail menu and edited menu additions for 3 high-volume venues.
- Maximized customer service by training and hiring both server and bartending staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Bar Manager
Rock Bottom Brewery
03.2021 - 07.2022
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Managed 3 floors of a high volume bar/brewery across from Daytona Speedway while handling private buyouts and other events.
Operation Cast Member
The Walt Disney Company
08.2019 - 02.2021
- Exceeded in guest relations and achieved an award for portraying the company's '5 Keys': Safety, Courtesy, Inclusion, Show, and Efficiency.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Coordinated a team of 4 cast members that cleared the park every night.
- Led a team of cast members in Future World Center by leading by example for guest safety and experience.
Education
Bachelor of Arts - Communication Studies
The University of Tennessee
Knoxville, TN01.2019
Skills
- Strategic Planning
- Performance monitoring
- Responsible Alcohol Service
- ServSafe compliance
- Bar Management
- Staff Training
- Inventory control
- Operations management
- Staff development
- Staff management
Certification
- ServSafe
- TABC Certification
Timeline
Assistant General Manager
JKB/Good Time Design
08.2022 - Current
Bar Manager
Rock Bottom Brewery
03.2021 - 07.2022
Operation Cast Member
The Walt Disney Company
08.2019 - 02.2021
Bachelor of Arts - Communication Studies
The University of Tennessee