Donovan Clark
Pearland
Summary
Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
2
2
years of professional experience
Work History
Team Member
Sonics Drive In
03.2025 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Event Security Guard
Contemporary Services Corporation.
02.2025 - Current
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Permitted entry with escort for approved persons into secure locations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
- Checked and verified photo identification prior to granting facility access.
- Provided a secure environment for attendees by implementing strict access control measures at entry points.
Bakery Worker
Crumbl Cookies
09.2024 - 10.2024
- Avoided spoilage in baked goods and supplies through proper rotation.
- Packaged freshly prepared cookies, pastries, and muffins for sale.
- Promoted bakery fare with proper signage and attractive case displays.
- Ensured proper storage of baked goods to maintain freshness and reduce waste.
Child Mentor
Gathering Outreach Community Services
08.2023 - 09.2024
- Supported physical, emotional and spiritual needs of at-risk adolescent youth.
- Role modeled positive behaviors for at-risk youth and helped each form life-long, positive daily habits.
- Assisted youth with maintaining employment, medical, and personal appointments by offering transportation.
- Collaborated with parents, teachers, and school staff to support mentees' growth and development.
- Fostered safe environment where mentees felt comfortable discussing personal issues or concerns.
- Tailored communication styles to effectively engage with diverse groups of youth from various backgrounds.
- Worked closely with program coordinators to ensure successful implementation of mentorship initiatives while meeting desired outcomes.
- Assessed needs and strengths of mentees to create effective mentorship strategies.
Drive-Thru Cashier
Dairy Queen
01.2023 - 05.2024
- Moved cars through efficiently with expert knowledge of menus and POS system operation.
- Verified items from kitchen against customers' orders before handing out bags.
- Packaged food in bags for easy carrying and added napkins to complete orders.
- Replenished condiments, napkins and straws behind counters and in dining areas.
- Greeted customers with friendly demeanor upon entering drive-thru.
- Maintained cleanliness and organization of all storage areas.
- Processed credit card payments securely according to company policy.
- Communicated effectively with kitchen staff regarding special order requests or modifications.
- Operated cash register efficiently, ensuring accurate transactions.
- Checked each order for accuracy before handing it off to customer.
- Demonstrated knowledge of menu items, ingredients, and potential allergens when answering customer inquiries.
- Upsold promotional items and meal deals to increase sales revenue.
Front End Courtesy Clerk
Publix Supermarkets Inc.
06.2023 - 01.2024
- Promoted team performance by restocking checkout stations, verifying prices, and retrieving replacement items for damaged goods.
- Cleaned up inside and outside of store, collecting carts and trash, wiping up spills, and returning product to correct locations.
- Located products for customers, leading individuals directly to desired items.
- Maintained cleanliness of restrooms for customer use.
Drive-Thru Cashier
Wendy's
06.2023 - 08.2023
- Verified items from kitchen against customers' orders before handing out bags.
- Moved cars through efficiently with expert knowledge of menus and POS system operation.
- Packaged food in bags for easy carrying and added napkins to complete orders.
- Removed spills and prevented cross-contamination with regular cleaning and sanitizing at drive-thru station.
- Kept cash drawer accurate with careful handling of cash, card, and mobile payments.
- Verified cash drawer contents at beginning and end of shifts for accuracy.
- Demonstrated knowledge of menu items, ingredients, and potential allergens when answering customer inquiries.
- Communicated effectively with kitchen staff regarding special order requests or modifications.
- Handled customer complaints and resolved issues promptly.
- Upsold promotional items and meal deals to increase sales revenue.
- Operated cash register efficiently, ensuring accurate transactions.
- Processed credit card payments securely according to company policy.
- Greeted customers with friendly demeanor upon entering drive-thru.
- Adhered to all food safety regulations and guidelines during food handling procedures.
- Restocked supplies as needed throughout day to prevent shortages during busy periods.
Animal Caretaker
Pet Supplies Plus
02.2023 - 05.2023
- Procured, administered and dispensed medications and vaccinations according to ISF protocols.
- Minimized risk of disease and infection by keeping enclosures clean.
- Performed heat detection, artificial insemination and pregnancy checks.
- Assisted with medical treatments and administered medications as prescribed by veterinarian.
- Cared for animals by providing food, water, and grooming.
- Facilitated successful adoptions by matching animals' personalities and behaviors with prospective adopters' lifestyles and preferences.
- Monitored animals for signs of illness or injury and reported any concerns to veterinarian.
- Cleaned and maintained animal enclosures to ensure healthy living environment.
Education
Associates - Automotive And Collision
Texas State Technical Colege
Rosenberg, TX09-2025
High School -
Shadow Creek High School
Pearland, TX05.2023
Skills
- Team collaboration
- Customer service
- Cleaning duties
- Work Prioritization
- Quality Assurance
- Maintaining order
- Customer inquiries
- Labeling accuracy
- Report writing
- Incident reporting
- Property patrol
- Perimeter security
Affiliations
Chauncy Glover Project, A boys group put together by a previously well known news reporter.
Timeline
Team Member
Sonics Drive In
03.2025 - Current
Event Security Guard
Contemporary Services Corporation.
02.2025 - Current
Bakery Worker
Crumbl Cookies
09.2024 - 10.2024
Child Mentor
Gathering Outreach Community Services
08.2023 - 09.2024
Front End Courtesy Clerk
Publix Supermarkets Inc.
06.2023 - 01.2024
Drive-Thru Cashier
Wendy's
06.2023 - 08.2023
Animal Caretaker
Pet Supplies Plus
02.2023 - 05.2023
Drive-Thru Cashier
Dairy Queen
01.2023 - 05.2024
Associates - Automotive And Collision
Texas State Technical Colege
High School -
Shadow Creek High School
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