Jumel Koonce
Willingboro
Summary
Dynamic and dedicated professional with a strong background in customer service at Shake Shack. Proven ability to enhance customer satisfaction through clear communication and problem-solving skills. Recognized for teamwork and collaboration, consistently maintaining organized workstations and achieving high accuracy in cash handling. Eager to contribute positively to a team-oriented environment.
Overview
2
2
years of professional experience
Work History
Team Member
Shake Shack
06.2024 - 05.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Cashier
Saker Shoprite
05.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Edison High School
Edison, NJ06-2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cleaning
- Leadership qualities
- Heavy lifting
- Organizing work stations
- Team building
- Willingness to learn
- Multitasking
- Time management
- Multitasking Abilities
- Teamwork
- Team collaboration
- Team leadership
Timeline
Team Member
Shake Shack
06.2024 - 05.2025
Cashier
Saker Shoprite
05.2023 - 01.2024
High School Diploma -
Edison High School
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