Donovan Davis
Charlotte,NC
Summary
Dynamic Field Service Technician with a proven track record at Salas O'Brien, excelling in problem-solving and customer service. Recognized for enhancing service efficiency and maintaining equipment reliability. Adept at troubleshooting and installation, ensuring seamless operations while fostering positive client relationships. Committed to safety and teamwork in high-pressure environments.
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Knowledgeable Test Technician with solid background in field service operations and troubleshooting. Delivered impactful solutions through hands-on technical expertise and problem-solving abilities. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Field Service Technician
Salas O'Brien
07.2022 - 04.2025
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Submarine Sonar Technician
US Navy
01.2008 - 06.2012
- Contributed to mission success by accurately interpreting and analyzing sonar data for threat detection.
- Assisted in the integration of new software updates into existing systems, facilitating seamless transitions between versions without disrupting operations.
- Enhanced submarine safety by conducting thorough sonar equipment inspections and maintenance routines.
- Increased crew readiness by providing comprehensive training on the use and maintenance of sonar equipment.
Education
GED -
Sampson Community College
Clinton, NCSkills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Teamwork and coordination
- Valid Driver's license
- Power tools operation
- Repair and installation
Certification
- FenestrationAssociate® Professional Certification, Salas O'Brien - December 29th, 2022 to December 29th, 2026
- MEWP Boom 3B/ Scissor 3A OP Certification - 3 MAR 2025
- 10-Hr OSHA Training for the Construction Industry - 7/24/2022
Timeline
Field Service Technician
Salas O'Brien
07.2022 - 04.2025
Submarine Sonar Technician
US Navy
01.2008 - 06.2012
GED -
Sampson Community College
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