Donovan Gee

Troubleshoot,repair, and installation of various Fuji Film's products. These products are electro-mechanical software driven, networked silver halide photo processing equipment and Fuji Film's software driven inkjet dry-lab and Epson's wide format ink-jet printers back to OEM specifications. Troubleshot and repaired kiosks and servers, replacing motherboards, hard drives, processors, power supplies, and memory, while configuring systems to OEM specifications. Troubleshoot and repair Ricoh products such as work-group and impact printers. Troubleshoot,repair, and the installation of various HP software driven products used in the photo processing environment such as kiosks, wide format printers, and copiers back to HP's OEM specification. Repaired laser copiers, including Lexmark and Ricoh models, ensuring optimal functionality and reliability.

• Handled customer service tickets regarding hardware and software problems.
• Diagnosed product failures using remote support tools and knowledge base articles.
• Guided customers through setup, configuration, and troubleshooting steps.

• Installed Fujifilm USA imaging equipment at customer sites.
• Troubleshot device problems with service manuals and diagnostic tools.
• Performed preventive maintenance on Fujifilm USA systems and accessories to ensure optimal performance.
• Repaired hardware failures and replaced worn service parts.
• Collaborated with Fujifilm USA support teams to resolve complex field issues efficiently.
• Investigated complex technical issues and provided appropriate solutions.
• Utilized diagnostic tools to identify problems with customer equipment.
• Educated customers on the proper operation of equipment post-repair to enhance user experience.

Installed, maintained, and repaired Gretag and Noritsu electro-mechanical photo processing equipment to ensure optimal performance and reliability.

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

Contributed to Operation Desert Shield and Desert Storm. Provided support for humanitarian efforts during Operation Restore Hope and Operation More Care in Somalia by coordinating logistics.

• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Completed day-to-day duties accurately and efficiently.