Donovan Hall
Madison,WI
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at understanding clients’ travel requirements and asking relevant questions to gather as much information as possible.
A flexible team player focused on outlining all options regarding possible destinations, flights, car rentals, accommodation and exchange rates, as well as discussing issues like safety and immunization with clients.
Overview
22
22
years of professional experience
Work History
Grievance and Appeals Analyst
SSM Dean Health
Madison, WI
08.2022 - Current
- High level organizational skills used in gathering and analyzing data for internal Directors and Managers
- Regularly correspond with State and Federal agencies as OCI (Office of the Commissioner of Insurance), Medicare, Wisconsin Better Business Bureau, and external vendors
- Strong data literacy with both quantitative and qualitative research methods used to resolve grievances internally
- Investigate patient complaints and grievances to improve both patient and internal processes
Software Analyst / Q&A Analyst
Wisconsin Department of Health Services (DHS)
Madison, WI
10.2021 - 06.2022
- Prepared and developed test procedures and test scripts for testers, engineers, and developers to drive QA efforts
- Experienced in Agile framework and SharePoint tracking for thorough analysis of multiple testing tracks, and reusable suites
- Comprehensive knowledge of programming languages, with outstanding written and verbal communication skills
- Proficient in dashboard and activity reports for end-to-end QA management in order to compare results across multiple test runs, configurations, and millstones.
Communication Specialist
Wisconsin Physicians Service (WPS)
Madison, WI
02.2002 - 04.2020
- Participated in brainstorming sessions with teams to generate ideas for upcoming campaigns.
- Developed and implemented a communication strategy that includes media outreach and social media content creation
- Supported and evaluated results of communication campaigns with the team
- Arranged and coordinated social and corporate events as a brand ambassador for the company
Education
Port Townsend High School
01.1990
Skills
- Active Listening
- Critical Thinking
- Case Presentation
- Excellent Communication
- Problem-Solving Aptitude
- Tutor for Schools of Hope
References Available
Availabe upon request
Timeline
Grievance and Appeals Analyst
SSM Dean Health
08.2022 - Current
Software Analyst / Q&A Analyst
Wisconsin Department of Health Services (DHS)
10.2021 - 06.2022
Communication Specialist
Wisconsin Physicians Service (WPS)
02.2002 - 04.2020
Port Townsend High School