Donovan Hamsher
Santa Maria,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
ASSISTANT MANAGER
Verizon
11.2021 - Current
- Lead team members by resolving customer issues and assisting with customer transactions
- Identify selling gaps then build development plans to help team meet/exceed goals
- Ensure store functionality with staffing/IT/financial/sales data
- Lead store merchandising and compliance in accordance with Verizon standards
- Network with crucial partners to ensure store success
- Monitor and deliver outstanding customer experience
SOLUTIONS SPECIALIST
Verizon
12.2014 - 11.2021
- Build genuine, long-lasting, customer & business relationships by being a trusted advisor
- Worked and thrived at multiple retail locations based on business needs
EXPERIENCE SPECIALIST
Verizon
08.2014 - 12.2014
- Perform store merchandising/operations
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
Education
Associate of Arts -
Allan Hancock College
Santa Maria, CA01.2013
Skills
- Excellent Oral & Written Communication
- Ability to work in fast-paced environment
- Drive to win with initiative and teamwork
- Strategic thinking
Accomplishments
- 2023/2024 Challenge Coin Receipient
- 2023 CCA Lead Graduate
- May 2024 Top store in Territory
Timeline
ASSISTANT MANAGER
Verizon
11.2021 - Current
SOLUTIONS SPECIALIST
Verizon
12.2014 - 11.2021
EXPERIENCE SPECIALIST
Verizon
08.2014 - 12.2014
Associate of Arts -
Allan Hancock College
Similar Profiles
Jason YoungJason Young
Senior Account Manager at VerizonSenior Account Manager at Verizon
Jessica JonesJessica Jones
Professional Sales Representative at VerizonProfessional Sales Representative at Verizon
Eugenia GordonEugenia Gordon
Associate Director of Accounting - Cash at VerizonAssociate Director of Accounting - Cash at Verizon
Stephanie BoweringStephanie Bowering
Network Engineer at VerizonNetwork Engineer at Verizon
Desirae CarlonDesirae Carlon
Juvenile Institution Officer at Santa Barbara County Probation DepartmentJuvenile Institution Officer at Santa Barbara County Probation Department