Donovan J. Graham
Pleasantville,Ohio
Summary
Dedicated Delivery Professional experienced in maximizing customer service in dynamic environments. Achieved exceptional results through effective time management, route planning, and proactive problem-solving. Focused on exceeding expectations while adapting to changing circumstances and maintaining a professional image.
Overview
19
19
years of professional experience
Work History
Courier Driver
Fedex Express
Columbus, OH
10.2018 - Current
- Delivered packages efficiently across designated routes daily.
- Ensured accurate documentation for all shipments and deliveries.
- Maintained vehicle cleanliness and operational readiness regularly.
- Executed timely pickups by optimizing routes for efficiency.
- Delivered packages to residential and commercial locations efficiently.
- Operated delivery vehicles while adhering to safety regulations.
- Managed time effectively to meet delivery schedules consistently.
- Maintained vehicle cleanliness and performed routine inspections regularly.
- Communicated with dispatch regarding route changes and delays promptly.
- Collected customer signatures and verified package contents accurately.
- Assisted in training new drivers on company protocols and procedures.
- Utilized handheld devices for tracking deliveries and managing logistics effectively.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Delivered on-time shipments while resolving customer issues to enhance service satisfaction.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Kept accurate logs of all deliveries and trips.
- Contacted customers prior to delivery to coordinate delivery times.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Processed shipment documents neatly and efficiently for each load.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Presented order bills and collected payments for deliveries.
- Reported mechanical problems encountered with vehicles to dispatch.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Reported delays and accidents to stations using telephones or two-way radios.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Diagnosed mechanical issues, performed basic repairs, and coordinated maintenance for vehicle reliability.
Stock/Cashier
Kroger
09.2009 - Current
- Greeted customers upon arrival and informed them about products and services to enhance shopping experience
- Addressed customer complaints and resolved issues to ensure satisfaction and loyalty
- Enter transactions in the cash register and provide customers with the total bill
- Sort and count currency and coins
- Count money at the end and beginning of each shift
- Process credit card and check payments
- Weigh items and determine prices of the same
- Issue trading stamps and gift cards
- Respond to customers’ complaints and resolve their issues
- Executed customer service representative duties
- Stocked shelves, rotated merchandise, and marked prices to maintain product availability and presentation
- Ensure maintenance of check out areas
Car Wash Attendant
Auto Spa
06.2007 - 01.2009
- Guide cars into the wash area with a focused, pleasant, and competent demeanor
- Always be ready to assist customers with menu options and payment
- Conducted visual inspections of vehicles to assess condition before wash, ensuring quality service delivery.
- Demonstrated proficiency in all policies and procedures, performing them daily.
- Perform visual inspections in the tunnel and back room to ensure all equipment and chemicals are functioning properly
- Be proficient with all policies and procedures and able to perform them on a daily basis as needed
- Perform regularly scheduled maintenance on all equipment to ensure it is kept in proper working order
- Maintained vacuums by clearing clogs regularly, hoses hung properly, and trash cans emptied
- Addressed customer concerns professionally to ensure satisfaction and enhance overall service experience.
Education
Reynoldsburg High School
Reynoldsburg, OHSkills
- Route optimization
- Vehicle inspection
- Package tracking
- Customer service
- Time management
- Load verification
References
References available upon request.
Timeline
Courier Driver
Fedex Express
10.2018 - Current
Stock/Cashier
Kroger
09.2009 - Current
Car Wash Attendant
Auto Spa
06.2007 - 01.2009
Reynoldsburg High School