Donovan Larkins
Cairo,GA
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. I'm also a Creative Video Editor bringing 3 years of comprehensive experience editing film and video pieces to better suit audience. Communicative and systematic professional certified in Premiere Pro paired with strong portfolio and strong knowledge of editing apps. Expertise in transcoding videos and digitizing raw footage. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Creative Copy Writer offering background in preparing well-structured drafts, editing posts and conducting keyword research. Collaborative team player possessing impeccable grammar and in-depth comprehension of Microsoft Word and Office.
Overview
4
4
years of professional experience
Work History
IT Help Desk Technician
Valdosta State University
2022.08 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Documented support interactions for future reference.
- Walked individuals through basic troubleshooting tasks.
- Provided on-call support for critical issues related to Office 365.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Responded promptly to incoming sales leads and requests for technical support.
- Identified potential sales and cross-selling opportunities and informed supervisor.
Content Editor
Valdosta State University Recreation Center
2021.08 - 2022.01
- Authored and edited original content across diverse media formats.
- Optimized content with key search terms to drive traffic and online visibility.
- Oversaw editorial calendars and content schedules to deliver production results and relevant information on time.
- Evaluated and enhanced content by integrating information derived from [Software] and [Software] research tools.
- Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
- Organized and worked with raw footage from multiple cameras and sources.
- Contributed new ideas and looked for ways to improve content editing and processes.
- Delivered edits on time for reviews and final delivery.
- Created titles, captions, graphics and templates in After Effects to give edits additional visual flare.
- Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
- Saw concepts through to completion by working to develop final edits, color and other elements in post-production process.
- Combined text, video and other composited elements onscreen to create logical, coherent layouts.
- Created and reformatted content across various social media and digital platforms.
Produce Clerk
IGA Grocery Store
2019.11 - 2021.06
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Kept tidy and organized area to comply with cleanliness standards.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Collaborated with store management to align with objectives and provide quality produce.
- Inspected produce to update and adjust pricing information.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Wrapped, boxed and weighed bakery department products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
High School Diploma -
Cairo High School
Cairo, GA06.2020
Bachelor's of Fine Arts - Mass Media
Valdosta State University
Valdosta, GA12.2023
Skills
- Diagnose Faults
- Support End-Users
- Technical Support Triage
- Computer Workstation Setup
- Bug Fixes
- IT Service Management (ITSM) Oversight
- Client Relationships
- Customer Communication and Empathy
- Image Building
- Friendly and Patient
- Microsoft Active Directory
- Client Correspondence
- Editorial Management
- Quality Deliverables
- Producing Stories
- Premier Pro and FCP7 Expertise
- Script Approvals
- Video Interviews
- File Organization
- Story Development
- Pre-Production Planning
- Sound Editing
- Team Meetings
- Promotional Campaigns
- Motion and Premier Pro Mastery
- Shot Direction
- Music Integration
- Demonstration Abilities
- Quality Assessments
- Menu Development
- Director Collaboration
- Media Control Systems
- Film Screenings
- Effective Planning
- Food Running
- Product Rotations
- Product Recommendations
- Safety Standards
Affiliations
Sigma Lambda Beta International Fraternity Inc
Timeline
IT Help Desk Technician
Valdosta State University
2022.08 - Current
Content Editor
Valdosta State University Recreation Center
2021.08 - 2022.01
Produce Clerk
IGA Grocery Store
2019.11 - 2021.06
High School Diploma -
Cairo High School
Bachelor's of Fine Arts - Mass Media
Valdosta State University
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