Brendan Schemers
Irvine,PA
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Relion
09.2022 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Transmission Supervisor
USMC Camp Pendleton
06.2019 - 09.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Transmission Operator
USMC Camp Pendleton
09.2016 - 06.2019
- Reported equipment problems, checked on repairs, and made emergency repairs to equipment as necessary.
- Monitored strength, clarity and reliability of incoming and outgoing signals and adjust equipment as necessary to maintain quality broadcasts.
- Kept signal strong, clear and reliable with continuous monitoring and optimization of broadcast equipment.
- Evaluated program schedules and prepared programs to assess transmission readiness and identify any signal issues.
Education
Associate of Science - Information Technology
Irvine Valley College
Irvine, CA12.2023
Skills
- Computer Hardware Knowledge
- Video Conferencing
- Switches and Routers
- Connectivity Software
- Help Desk Support
- Hardware Components
- Application Support
- Hardware Evaluation
- Technical Documentation
- Organizational Skills
- Diagnose Faults
- Printers and Peripherals
Certification
CompTIA A+
Timeline
IT Help Desk Technician
Relion
09.2022 - Current
Transmission Supervisor
USMC Camp Pendleton
06.2019 - 09.2022
Transmission Operator
USMC Camp Pendleton
09.2016 - 06.2019
Associate of Science - Information Technology
Irvine Valley College
CompTIA A+
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