Hi, I’m
ADAM HOLT
Mesa,AZ
Summary
Friendly Help Desk Technician with two years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
2
years of professional experience
Work History
My Doctor Now
IT Help Desk Technician
07.2022 - Current
Job overview
- Implemented remote troubleshooting techniques to solve common software and hardware issues
- Educated customers on simple methods to solve common software and hardware issues
- Monitored and responded to tickets using Fresh Service system
- Manage users and group access management, leveraging strong knowledge of active directory users
- Performed troubleshooting and diagnosis for issues related to software and peripheral equipment
- Kept team on task, tracking schedules, monitoring deliverables and troubleshooting technical problems
- Addressed and resolved routine user issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Allstate
Sales Associate
07.2021 - 07.2022
Job overview
- Informed customers of promotions and special offers to increase sales
- Processed payments quickly to keep customer flow moving
- Managed multiple tasks simultaneously while meeting deadlines
- Adapted to changing priorities and unexpected situations with calm demeanour
- Assisted customers with sales and service needs
- Handled issues professionally to company standards
- Resolved customer concerns using strong communication and conflict management skills
- Exceeded quotas frequently with continuous product pushes and attention to customer needs.
Education
Moberly Area Community CollegeColumbia, MO
Associate of Science (A.S) from Computer Science
05.2022
Skills
- Computer Hardware Knowledge
- Hardware Components
- Microsoft Active Directory
- Software and Hardware Issues
- C - I am well-versed in establishing and adhering to coding standards and best practices to ensure high-quality, maintainable, and organized C code
- Java script - This is my forte, I have a very strong command of java programming and integrating it with my languages I am proficient in
- Troubleshooting - I excel at quickly identifying issues, whether they are technical operational, or process related I also thrive in dynamic environments and can adapt my troubleshooting methods to different situations
- Operating Systems - I am well-versed in a range of operating systems, including Windows, macOS, and Linux, which enables me to adapt to any issues end users may have with their respective OS
- System Administration - I am very proficient in system administration tasks, such as user management, file system administration, and network configuration
Timeline
IT Help Desk Technician
My Doctor Now
07.2022 - Current
Sales Associate
Allstate
07.2021 - 07.2022
Moberly Area Community College
Associate of Science (A.S) from Computer Science