Phillip Robertson
Cochran,GA
Summary
Friendly Help Desk Technician with 1 year and 6 months experience with quickly and effectively resolving employees' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Middle Georgia State College
Cochran, GA
08.2021 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Imaging computers from a computer-based server
Job Shadow - Technology
Bleckley County Board Of Education
Cochran, GA
08.2019 - 12.2019
- Assisted with help desk tickets daily along with my supervisor which included mostly smartboards, printers, computers, and projectors.
Education
Bachelor of Science - Information Technology
Middle Georgia State University
Macon, GA12.2022
Associate of Applied Science - Information Technology Professional
Central Georgia Technical College
Macon, GA12.2019
Skills
- Active Directory
- Switches and Routers
- Help Desk Support
- Component Replacements
- Employee Computer Support
- Device Installation
- Configuring Devices
- Friendly and Patient
- Closing Tickets
- Hardware Evaluation
- Computer Hardware Knowledge
Certification
- PC Repair Certification
- Computer Technician Certification
- Network Administrator Certification
- COMPTia A+ Certification
Timeline
IT Help Desk Technician
Middle Georgia State College
08.2021 - Current
Job Shadow - Technology
Bleckley County Board Of Education
08.2019 - 12.2019
Bachelor of Science - Information Technology
Middle Georgia State University
Associate of Applied Science - Information Technology Professional
Central Georgia Technical College
- PC Repair Certification
- Computer Technician Certification
- Network Administrator Certification
- COMPTia A+ Certification
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