Jonathan Vittorio
Information Technology And Cybersecurity
Philadelphia,PA
Summary
Graduated from Temple with a film degree. Took a couple years to myself growing my film and photography company. Then became interested in cybersecurity and went to University of Pennsylvania for a 6 month cybersecurity boot camp, and passed my Comptia Security+. I have been since expanding my knowledge and learning more coding and cloud infrastructure. I am technology-inclined professional who possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
IT Help Desk Technician
Thomas Jefferson Health System
Philadelphia, PA
01.2023 - Current
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Collaborated with cross-functional teams to implement IT projects, ensuring seamless integration with existing systems.
- Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
- Used ticketing systems to manage and process support actions and requests.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Shift Supervisor
The Cliffs At Callowhill
Philadelphia, PA
08.2020 - Current
- Completed store opening and closing procedures and balanced tills.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Applied security, safety and loss prevention strategies during shifts. Climbing is inherently dangerous so it is imperative to maintain safety
Server
Valanni,
01.2019 - 08.2020
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Owner
Sabrosa
01.2016 - 01.2019
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Education
Bachelor of Arts - Film And Video Production
Temple University
Philadelphia, PA 08.2015 - 08.2020
6 Month Boot Camp - Cybersecurity
University of Pennsylvania
Philadelphia, PASkills
Data Entry
Microsoft Hyper-V Server
Microsoft Azure and active directory
Desktop support
Software diagnosis
Problem-Solving
Excellent Communication
Written Communication
Report analysis
Customer service expert
Mac systems
Microsoft 365
Linux
Good time management and planning skills
Incident reporting
IT documentation
Active directory
Certification
CompTIA security + 2023-2026
Timeline
CompTIA security + 2023-2026
04-2023
IT Help Desk Technician
Thomas Jefferson Health System
01.2023 - Current
Shift Supervisor
The Cliffs At Callowhill
08.2020 - Current
Server
Valanni,
01.2019 - 08.2020
Owner
Sabrosa
01.2016 - 01.2019
Bachelor of Arts - Film And Video Production
Temple University
08.2015 - 08.2020
6 Month Boot Camp - Cybersecurity
University of Pennsylvania