Taylor Goodykoontz
Charlotte,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Help desk position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
IT Help Desk Technician
Grey Signal
09.2020 - 02.2021
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Crew Member
Chipotle
09.2021 - 11.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
Clinical Associate
WVU Medicine
01.2019 - 07.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Education
Bachelor of Arts - Political Science
WVU
Morgantown, WV05.2017
Skills
- CompTIA Certification
- CompTIA A Certified
- Critical Thinking
- Data Entry
Timeline
Crew Member
Chipotle
09.2021 - 11.2022
IT Help Desk Technician
Grey Signal
09.2020 - 02.2021
Clinical Associate
WVU Medicine
01.2019 - 07.2020
Bachelor of Arts - Political Science
WVU