Ashlyn Duke
Yorktown,VA
Summary
Dynamic IT Help Desk Technician with a proven track record at Karthik Consulting LLC, excelling in technical troubleshooting and user support. Enhanced customer satisfaction through effective problem resolution and staff training. Skilled in ticket management and communication, fostering a collaborative environment that improved knowledge base accuracy and service delivery.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
11
11
years of professional experience
Work History
IT Help Desk Technician
Karthik Consulting LLC
Remote
12.2022 - 12.2025
- Diagnosed and troubleshot system malfunctions using remote desktop tools and ticketing systems.
- Collaborated with team members to document troubleshooting procedures and improve knowledge base accuracy.
- Trained junior staff on best practices for technical support, fostering a collaborative learning environment.
- Maintained up-to-date knowledge of emerging technologies to provide informed support and guidance to clients.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
Accounts Receivable Coordinator II
Ferguson Enterprises LLC
Newport News, VA
01.2019 - 11.2022
- Managed invoice processing and ensured timely payments from clients.
- Reconciled customer accounts to maintain accurate financial records.
- Developed and implemented improved collection strategies enhancing cash flow.
- Coordinated with sales teams to resolve billing discrepancies effectively.
Front Desk Receptionist
Dusewicz & Soberick Attorneys at Law
Hayes, VA
12.2018 - 01.2019
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Coordinated communication between clients and legal staff, enhancing information flow and responsiveness.
- Maintained accurate records of incoming calls and messages, supporting efficient case management.
- Implemented filing system improvements, increasing document retrieval speed and accuracy.
Certified Nursing Assistant
Riverside Regional Medical Center
Newport News, VA
09.2017 - 12.2018
- Provided direct patient care, assisting with daily living activities and ensuring comfort and safety.
- Monitored vital signs, documenting changes and communicating effectively with nursing staff.
- Assisted in implementing individualized care plans, adapting to patient needs and preferences.
- Collaborated with multidisciplinary teams to enhance patient outcomes through coordinated care strategies.
Counter Clerk
Vinny's Pizza & Pasta II
Yorktown, VA
09.2014 - 08.2017
- Processed customer orders efficiently and accurately in high-volume environment.
- Managed cash register operations, ensuring accurate transactions and balanced till at end of shifts.
- Provided exceptional customer service, resolving inquiries and complaints to enhance satisfaction.
- Trained new staff on order management systems and customer interaction protocols.
Education
No Degree - Nursing
Thomas Nelson Community College
Hampton, VASkills
- Remote support
- Ticket management
- Problem resolution
- Technical troubleshooting
- User support
- Account management
- Staff education and training
- Verbal and written communication
- Data entry
- Problem-solving
- Attention to detail
Timeline
IT Help Desk Technician
Karthik Consulting LLC
12.2022 - 12.2025
Accounts Receivable Coordinator II
Ferguson Enterprises LLC
01.2019 - 11.2022
Front Desk Receptionist
Dusewicz & Soberick Attorneys at Law
12.2018 - 01.2019
Certified Nursing Assistant
Riverside Regional Medical Center
09.2017 - 12.2018
Counter Clerk
Vinny's Pizza & Pasta II
09.2014 - 08.2017
No Degree - Nursing
Thomas Nelson Community College