Jerome Brug
Ault,USA
Summary
Resourceful professional in logistics and supply chain, known for high productivity and efficient task completion. Skilled in strategic planning, inventory management, and process optimization with a knack for improving operational workflows. Excel using critical thinking, problem-solving, and communication skills to navigate complex logistical challenges and drive successful outcomes. Seasoned logistician with background in streamlining supply chain operations and reducing costs. Skilled in implementing efficient inventory management systems and optimizing transportation routes to enhance operational efficiency. Strong analytical and problem-solving abilities, ensuring smooth logistical processes across multiple projects. Proven track record of improving delivery times and accuracy, leading to increased customer satisfaction and repeat business.
Overview
28
28
years of professional experience
Work History
IT Help Desk Technician
Carestream Health
Windsor, CO
05.2017 - 05.2024
- Developed and maintained strong relations with customers to meet quality expectations.
- Performed routine maintenance and software updates on support tools and customer systems.
- Used remote login tools to assist clients with technical and product questions.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Provided technical support to internal customers in a timely manner.
- Resolved complex technical problems by researching solutions online or consulting with subject matter experts.
- Participated in after-hours on-call rotation for critical support needs.
- Maintained inventory of IT equipment and supplies.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Developed training materials and procedures or trained users in proper use of hardware or software.
Logistics and Warehouse
Carestream Health, Inc.
Windsor, Colorado
05.2007 - 05.2017
- Company Overview: Formally Kodak Health Division
- Transaction Support
- Analyze and fix problems that occurs between KWWIC and SAP
- Contact the proper persons to have errors resolved and have a corrective action put in place to prevent errors from happening again
- Transportation Planning
- Domestic Planner
- Route all domestic orders
- Equipment Coordinator
- Assign Trailers to loads and dispatch
- Export Planner
- Plan all loads for Export loads
- Government Planner
- Plan all special government goods
- Use DPS website for shipping information
- Roll Diagrammer
- Deploy Slitlet and Jumbo rolls
- Roll Diagrammer Trainer
- Certified driver on upright straddle lift, counterbalance, sit down counterbalance, order picker, and low lift
- Hm126 (Hazmat Certified)
- First Aid Responder
- Shipping Office
- Print Bills of Lading
- Export paperwork
- Domestic paperwork
- Contact carriers when needed
- Prepare paperwork for FedEx goods
- Prepare paperwork for UPS goods
- Prepare paperwork for DHL goods
- Prepare paperwork for BAX global goods
- Formally Kodak Health Division
Logistics and warehouse
Eastman Kodak
Windsor, Colorado
09.1999 - 05.2007
- Count & Wrap
- Check incoming pallets
- Computer entry of exported goods
- Stretch wrap product to be shipped
- Picking orders for export, domestic, and air shipment
- Put away incoming product from plant site and off plant site
- Receive plant site and off plant site goods
- Complete air freight check in and tag orders
- Conduct long-tonging of product to various areas of warehouse
- Train new employees on various job requirements
- Load export and domestic shipments onto containers
- Certified driver on upright straddle lift, counterbalance, sit down counterbalance, order picker, and low lift
- Hazmat certified
Sensitizing
Eastman Kodak
Windsor, Colorado
07.1998 - 01.1999
- Ran tests on machine samples
Overnight merchandise stocker
Walmart
Greeley, Colorado
04.1997 - 06.1998
- Stocked shelves out on the sales floor
Parks & Recreation
City of Greeley
Greeley, Colorado
06.1996 - 09.1996
- Oversaw the visual appearance of two parks
- General park maintenance
Education
Diploma -
Platte Valley High School
Kersey, Colorado05.1997
Skills
- KWWIC
- Technical support
- Remote troubleshooting
- Software installation
- Ticketing systems
- Equipment maintenance
- User training
- Communication skills
- Time management
- Attention to detail
- Analytical thinking
- Active directory
- Remote support
- Software updates
- SAP
- KDB
- Microsoft Word
- Microsoft Office
- Adobe Acrobat
- Lotus Notes
- Autocad
- Excel
- Visual Basic
Extracurricular Activities
Highland High School Baseball Assistant Head Coach 2015- present
References
- Linda Pfleiderer, Equipment Coordinator, 970-396-7966
- Bob Hess, Export Lane Manager- Carestream Health Inc, 970-290-9812
- Jim Shawcross, Office Manager of RSS Medical, Family Friend, 970-352-2296
References
References available upon request.
Timeline
IT Help Desk Technician
Carestream Health
05.2017 - 05.2024
Logistics and Warehouse
Carestream Health, Inc.
05.2007 - 05.2017
Logistics and warehouse
Eastman Kodak
09.1999 - 05.2007
Sensitizing
Eastman Kodak
07.1998 - 01.1999
Overnight merchandise stocker
Walmart
04.1997 - 06.1998
Parks & Recreation
City of Greeley
06.1996 - 09.1996
Diploma -
Platte Valley High School
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